to anyone reading this review who is not local to tring or has never used sterling before you must be aware that sterling locally do not have a particulary good reputation in tring. i have had the not so pleasurable experience of using sterling when renting a property and i know so many people in and around tring that also have nothing good to say about them. from having read the other reviews it is clear that anyone selling or buying may have been more satisfied with the service which is probably because they do not have to have awful on going communication with them like landlords and tenants have to.
i have used enough estate agents for many services in the past and being completley honest sterling have to be the worst i have come across. which is a real shame as they dont do tring any favours. sadly theyre not the people they either think they are or would like to be.
let me begin on telling other reviewers about the wonderful lettings staff that sterling have! the time that got me the most was when my mother (who was also UNFORTUNATELY renting a property with sterling) had a clear and obvious problem with the boiler. my mother had contacted sterling and spoken to justin davies to report the issue. the way in which my mother described his attitude towards her was completley unacceptable! for an elderly women to have a broken down boiler and no heating IN WINTER TIME and to seek help from what was supposed to be a kind and helpful agent and to be spoken to the way she was almost breaks my heart. her conversation with justin was short and unhelpful. she was told to call back later on to find out what was going on?!?! could they have not called her? she gave it a few hours and was getting concerned so she called them back up and spoke to eva this time as apparently justin was out of the offce? eva herself tried to tell my mother what the problem with the boiler was! i didnt realise sterling employed staff that were plumbers as well as admin! this i feel was completely wrong and someone professional should have been called out to fix the problem. my mother called me up because she felt confused and had not got anywhere with them. they had the whole day to sort this and it wasnt until the following day that my mother recieved a call from eva again to ask her how she was getting on?!?! so im assuming that they assumed my mother could fix it herself or maybe the boiler could fix itself over time! it wasnt until the following morning after day2 that someone actually was sent out to fix the boiler. i made sure i was at the property when the plumber arrived and he was constantly making calls back to sterling which seemed like to me he didnt know what he was doing. eventually the boiler was sorted and has not had any other problems since.
to add to this i have numerous contacts locally who have used sterlings services and been unhappy. i myself was also unhappy when it came to the renewal process especially! i did not actaully recieve any information about my renewal until 2 weeks before i was to vacate or god knows what! id sent emails asking about it id called them up (spoke to justin) and was told id recieve an email and letter to sign a renewal form but it took months to arrive! im just fed up of them and tell everyone i know to never ever use them!