Awful. When you appoint Main & Main you are paying for a completely passive service - they do very little on your behalf, just wait for business to come to them - we didn\'t hear from them for months at a time.
The photos they took of our house were with a cheap digital camera and were very poor. The write-up on Righmove appears to be the same for all customers - some key features of our property were ommitted completely.
We were promised that viewings would be at convenient times and with plenty of notice. In 5 months thay managed to arrange just 2 viewings, both at short notice, and on both occasions none of their staff were available so we had to cancel our plans in order to show the viewers round.
Most times I called their office the phone just rang out - what if I had been a potential buyer?!
When we finally sacked them they kept hold of our spare keys and we were given a letter saying that if we sold to anyone they had introduced us to then we would owe them money!! This made us laugh as they hadn\'t introduced us to anyone for months!
I have seen plenty of homes sold in our area recently, but none that have Main & Main boards outside. In our house "Main&Main" has become a by-word for rubbish. Avoid!
What agent could do to change your mind?
A basic level of customer service. Actively selling our house rather than just waiting for someone to buy it.