Dereham, NR19
3.8/5, 24 reviews
71% recommended
33% sales valuation accuracy
50% sales fee satisfaction
50% lettings valuation accuracy
75% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


“After numerous attempts to have my late father's deposit refunded ......”

Share on :
Jul 13,2017
Minithumbup
By: 'Debra'
Jul 13,2017
1 people found
this helpful
After numerous attempts to have my late father's deposit refunded to my account, Dan Freestone was allocated to sort the issue out. Dan was very polite, professional and kept me informed of the progress. After hearing that, due to a recent back injury, I was unable to walk to send off the Grant of Probate Dan realised that I actually worked in Norwich. Dan took it upon himself to walk to my office during his lunch hour in order to view the document and certify a copy. This enabled the funds to be transferred to my account swiftly without any further delay. Well Done Dan and thank you for making this happen!
Comment on agent fees
N/A
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

William H Brown
3 Market place
Dereham
Norfolk
NR19 2AW
01362685037

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 50% £159,950 £420,000
Lettings 50% 75% £375 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 6 2 0 3 1 0 3 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“STAY AWAY WELL...”

Share on :
Jun 16,2021
Minithumbdown
By: 'Monika'
Jun 16,2021
2 people found
this helpful
STAY AWAY WELL BRANDED LETTING AGENCY but EVEN BIGGER DISSAPOINTMENT. PROPERTY WE RENTED WAS ADVERTISED WITH GARAGE AND ALLOCATED SPACE. WHEN WE MOVED IN WE HAVE FOUND OUT THERE WAS NO ALLOCATED SPACE, GARAGE WAS WAY TO SMALL FOR OUR CAR. WE HAD TO PARK ...
read full review
Was this helpful? Yes

“Excellent...”

Share on :
May 10,2021
Minithumbup
Daniella
By: 'Paul'
May 10,2021
0 people found
this helpful
Our advisor Daniella provided an excellent service. She was polite, delivered on all timeframes promised and responded promptly to all our queries, ensuring this part of the process went smoothly....
read full review
Was this helpful? Yes

“Hello, I am really happy and thankful with th......”

Share on :
Mar 25,2021
Minithumbup
By: 'Natalia'
Mar 25,2021
0 people found
this helpful
Hello, I am really happy and thankful with the help I have recieved from Sophie Currington. She kept me updated constantly on what is going on and was always nice to talk to. Really good work. Thank you Sophie!...
read full review
Was this helpful? Yes

“Dereham Lettings Team...”

Share on :
Mar 10,2021
Minithumbup
By: 'Alison'
Mar 10,2021
0 people found
this helpful
As a landlord my experience of the lettings team at the Dereham branch, particularly Jessie and Sophie, has been very positive. I have always found them to be very personable, pro active, accommodating and quick to respond to emails or return calls....
read full review
Was this helpful? Yes

“William H Brown have been employed as letting......”

Share on :
Jan 20,2021
Minithumbup
By: 'Paul'
Jan 20,2021
1 people found
this helpful
William H Brown have been employed as letting agents for my property after the last year and we will be going forward into 2021 with new tenants and I am very happy to do so. The girls in the Dereham office have been prompt and attentive ...
read full review
Was this helpful? Yes

“WH BRown's third parties let them down...”

Share on :
Nov 06,2020
Minithumbdown
By: 'Seve'
Nov 06,2020
0 people found
this helpful
I can NOT recommend WH Brown DEREHAM. They would have taken 3 weeks to market my property after I paid £135 for a marketing pack so I cancelled and sold in 3 days with another local agency. The agency that WH Brown use for photography took 2 weeks for ...
read full review
Was this helpful? Yes

“Reliable...”

Share on :
Jan 03,2020
Minithumbup
By: 'Carry'
Jan 03,2020
0 people found
this helpful
The staff are knowledgeable and quick to help. Viki Smith and Jessie Side are honest and give good advice. They don’t leave me waiting when I ask for something and I trust them to deal with my rental properties....
read full review
Was this helpful? Yes

“Excellent service .......”

Share on :
Oct 17,2019
Minithumbup
By: 'Bridget'
Oct 17,2019
0 people found
this helpful
Excellent service …. Having rented a property we had a few problems - heating not working, leak under the sink, a blocked drain. On each occasion John Mosley from Norwich LSC was really helpful and provided the appropriate tradesperson to resolve the problem. We appreciated his ...
read full review
Was this helpful? Yes

“Expert Help And Advise...”

Share on :
May 18,2019
Minithumbup
By: 'Johnny'
May 18,2019
0 people found
this helpful
I would have been lost without the help of this agent. He went beyond his normal duties to investigate and solve all of the issues i had in relation to a tenant issue. I self manage my property, this was all free advise. He helped ...
read full review
Comment on agent fees
Free advise even though i am self managed
Was this helpful? Yes

“Good customer service...”

Share on :
May 16,2019
Minithumbup
By: 'Liz'
May 16,2019
0 people found
this helpful
John Mosley has been the most professional, efficient and knowledgable member of W.H.Browns to have managed the rental of our property during the last 6 years. We have recently terminated the contract with our tenants so I had lots of questions about the process ...
read full review
Comment on agent fees
They were as expected and compared well with Agents.
Was this helpful? Yes

“Top bloke and very professional...”

Share on :
May 14,2019
Minithumbup
By: 'Jon'
May 14,2019
0 people found
this helpful
John handled the end of my tenancy and return of my deposit. At every stage, he was a real pleasure to deal with and obviously very capable at his job. I wish there were more like him in the lettings business. I'd have no qualms ...
read full review
Was this helpful? Yes

“a job well done...”

Share on :
Apr 02,2019
Minithumbup
By: 'Ms'
Apr 02,2019
2 people found
this helpful
I have dealt with Viki for the first time this year as unfortunately there was a matter to be dealt at my property regarding a broken fence with the neighbouring house which is also let. It meant to have to liaise with another letting agency ...
read full review
Comment on agent fees
This is part of the package I subscribed at source and for which i pay a monthly % of the rent received. I never had to use it before and I'm happy with the result.
Was this helpful? Yes

“What a difference a year makes ......”

Share on :
Nov 14,2018
Minithumbup
By: 'Grasshopper'
Nov 14,2018
0 people found
this helpful
My experience of this agent (W H Brown) about 18 months ago was consistently marred by poor communication and the sense that it was a rudderless ship. Since then, and coinciding(?) with Viki Smith taking over the care of one of my properties, the business relationship ...
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes

“help with details of my old tenancy...”

Share on :
Oct 22,2018
Minithumbup
By: 'mr'
Oct 22,2018
0 people found
this helpful
i contacted john as i needed to be provided with details of the end of a previous tenancy i had with wh browns. anglia water were chasing me for a large bill covering a period after my tenancy had ended. as it was over a ...
read full review
Comment on agent fees
no fees
Was this helpful? Yes

“Good Service...”

Share on :
Aug 31,2018
Minithumbup
By: 'Jaxhatter'
Aug 31,2018
0 people found
this helpful
I found after buying my property after renting that I was owed £40 as overpayment of deposit. John after initially informing me of this worked very hard to ensure that I finally got my payment, there were some hurdles due to the refund requirements, but John ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Deposit Queries...”

Share on :
Mar 22,2018
Minithumbup
By: 'Harriet'
Mar 22,2018
0 people found
this helpful
Stephanie was more than helpful with my queries in regards to my deposit and changing accounts. She replied to my emails the same day and replied to all questions I had in a very reassuring and helpful manner. Her quick response and attention has been ...
read full review
Was this helpful? Yes

“Too many people passing responsibility, not communicating with each other, ......”

Share on :
Feb 04,2018
Minithumbdown
By: 'JO'
Feb 04,2018
2 people found
this helpful
Too many people passing responsibility, not communicating with each other, giving bad and wrong advice. This means chaos during inventories and check out, plus bad tenants...
read full review
Was this helpful? Yes

“Stephanie has been amazing in the way she is managing ......”

Share on :
Oct 06,2017
Minithumbup
By: 'C'
Oct 06,2017
2 people found
this helpful
Stephanie has been amazing in the way she is managing a particularly difficult situation to do with our property. She always acts in a professional manor, she replies promptly to any queries and nothing is too much trouble....
read full review
Was this helpful? Yes

“After numerous attempts to have my late father's deposit refunded ......”

Share on :
Jul 13,2017
Minithumbup
By: 'Debra'
Jul 13,2017
1 people found
this helpful
After numerous attempts to have my late father's deposit refunded to my account, Dan Freestone was allocated to sort the issue out. Dan was very polite, professional and kept me informed of the progress. After hearing that, due to a recent back injury, I was ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Unfortunately and seriously efficiency and positive rental support to Prospective ......”

Share on :
May 13,2017
Minithumbdown
By: 'Completely'
May 13,2017
2 people found
this helpful
Unfortunately and seriously efficiency and positive rental support to Prospective Tenants does not match the costs that totally outweigh any professionalism. Security of Handover of keys including viewing support is abissmal and needs without doubt an extremely serious review for Tenants and Landlords alike....
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Fantastic service from start to finish. Tony who negotiated on ......”

Share on :
Apr 08,2017
Minithumbup
By: 'Jennifer'
Apr 08,2017
0 people found
this helpful
Fantastic service from start to finish. Tony who negotiated on our behalf and Noel who found us our mortgage and was there for all questions. Emma on behalf of sequence we're all fantastic. Thank you so much for making our purchase such an easy one. ...
read full review
Comment on agent fees
As expected. Not cheap but you pay for good service, worth every penny
Was this helpful? Yes

“! warning! use this branch at your own peril.as in ......”

Share on :
Jul 14,2015
Minithumbdown
By: 'tim'
Jul 14,2015
5 people found
this helpful
! warning! use this branch at your own peril.as in review by another customer on 28/04 2015,same senario,only interested in buyer,gave them all their time even though fees are my responsibility,worse of all, past on information which was never given to them,resulting ...
read full review
Was this helpful? Yes

“Where do I start. This branch is a shambles...We ......”

Share on :
Apr 28,2015
Minithumbdown
By: 'sickofwillhbrown'
Apr 28,2015
6 people found
this helpful
Where do I start. This branch is a shambles... We put our property on the market with William H Brown because they sold the property to us and seemed to be very competent and efficient however this wasn't the case. From the start it sended ...
read full review
What agent could do to change your mind?
Complete overhaul. Change in attitude Educate staff. Some manners wouldn't go a miss too!
Attached Filesnbsp;
Comment on agent fees
Fees were cheap but they arent worth a penny. Rather pay a bit more to avoid this branch.
Was this helpful? Yes

“Do not use this agent! Awful staff, unhelpful, bad attitude ......”

Share on :
Mar 15,2014
Minithumbdown
By: 'Unhappy'
Mar 15,2014
10 people found
this helpful
Do not use this agent! Awful staff, unhelpful, bad attitude could go on and on. Sold house to a cash buyer according to William H Brown, turned out they were in a chain of 4 other properties. Only found this out after 2 months of me asking ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown, Dereham NR19 2AW


As Seen On

Find the Best Agent to
Sell or Rent Your Home