Braintree, CM7
4.2/5, 10 reviews
80% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction



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“If you would like to be fleeced for your rent ......”

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Jul 08,2017
Minithumbdown
By: 'Noah'
Jul 08,2017
8 people found
this helpful
If you would like to be fleeced for your rent money when your property is not fit to live in, repeatedly lied to, ignored and receive categorically the worst customer service with all the apathy, empathy and compassion of a flock of dead eyed vultures, then I recommend you choose William H Brown.
I had the misfortune to have my rented property flooded when a local stream flooded at the beginning of June, sending heavily silted stream and drain water into my property and that of 7 of my neighbours in the same row.
Did WHB send anyone out to help their stranded customer or protect their Clients property, no, not for 4 days and then only for a cursory glance to check for damage.
And while my neighbours, the majority of whom are owner occupiers were being put up in hotels, the 2 households who rent were amazingly told to stay where we were for full rent as apparently as we live in Noah's ark. Yes, to WHB, they felt it was perfectly acceptable as their contractor (we'll call him Bryan to protect his identity) was told to include this statement in his quoted works, even though he a) admitted to me twice that he was told to put it into his statement by WHB, b) he personally believed that I should have been put in alternative accommodation from day 1, c) he conducted no tests on any of the water or surfaces, d) he wasn't qualified to give such a judgement, it was just his opinion. Even their girl on the helpdesk seemed surprised when I reminded her for the 14th time where the water had come from, "oh, I though it was spring water". Evian or Peckam Springs it is not.
Not one person from WHB themselves have to date set foot on the property over this issue. No one wants to hear or act upon what I am repeatedly telling them. They just want to take my money and do sweet FA.
All the while they had been telling me the landlord didn't want to contact me direct, and at the same time telling him I was happy with all the arrangements being made.
It took a rather shirt and curt email to him after 3 weeks of living in a feted, sweaty, hot, damp, mushroom factory/ industrial green house for him to realise that I wasn't a happy bunny, rather a furious, frustrated, infuriated, slightly damp smelling mad hare.
It is he who finally relented and arranged to have me put in alternative accommodation, doing this while he is abroad while WHB sat not 500 yards up the road playing back gammon and sitting on their Neanderthal like hands or whatever it is they do to pass the time of day. They continue to state that the property is habitable, despite repeated being invited down to show me how they believe this or provide any evidence other than the opinion of one of their own unqualified workers. Yes, now I have been advised to only go through their solicitor as they are unable or unwilling to budget from their pig ignorant stand point. The National customer services manager himself told me that he didn't respect me during one exchange when I invited him to come down and look me in the eye while standing in my living room with its wet floors, hot, damp smell and furniture raised up on bricks while a dehumidifier (that I arranged, not them) whirs loudly 24 hours a day, and tell me that the property is habitable
No one at WHB can or wants to answer these simple questions; 'if you were staying in a hotel and your room had been flooded, would you stay in it? Would you want your kids to stay in it? Would you pay for it? Would you ask to swap rooms? Would you accept the hotel manager saying to you over the phone that his boy Manuel said it was fine so you can stay where you are and pay the full tariff?
Give this company a wide birth. Comically bad service, rotten to the very core of the organization in my view, and everyone who works for them or the wider group either have no soul or no conscience, or probably both.
A company's culture comes from the top, and in my ill fated experience, everyone I have dealt with associated with this callous company have displayed all the character traits akin to a school of circling sharks.
Save your money, save your blood pressure, save your sanity and the possibility of developing Tourette's and use anyone else on the market. The cup of coffee next to me could run a better property company. It shows a degree of warmth which is one up on them already.
Comment on agent fees
Bad, laughable, they should be embarrassed &/ or ashamed. For what they charge and for what they do when it is really required (I did not just spill a glass of water on the carpet!), they need severely taking to task. Any other customer service industry they would go bust as they couldn't run a bath
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Opening Hours
Address

William H Brown
51-53 High Street
Braintree
Essex
CM7 1JX
01376409020

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £235,000 £495,000
Lettings 100% 83% £800 £875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 4 1 2 0 1 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Ollie and Laura have been absolutely fantasti......”

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Jul 06,2020
Minithumbup
By: 'Peter'
Jul 06,2020
0 people found
this helpful
Ollie and Laura have been absolutely fantastic! can’t thank William H brown Braintree enough Very helpful and Efficient service throughout Very highly recommended...
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“Ollie and Laura were amazing throughout the w......”

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Jul 01,2020
Minithumbup
By: 'April'
Jul 01,2020
0 people found
this helpful
Ollie and Laura were amazing throughout the whole process of us renting a flat through william h brown, they answered every question and couldn’t do enough to help us. William h brown are lucky to have two fantastic hard working employees like them. Thank ...
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“Outstanding!...”

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Feb 01,2019
Minithumbup
By: 'Chelsie'
Feb 01,2019
0 people found
this helpful
Outstanding service very friendly people and very helpful, would defiantly recommend them to anyone who is thinking of moving! Thanks guys!!...
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Comment on agent fees
Would defiantly recommend them!
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“Fantastic support and helpful throughout 🙂...”

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Dec 04,2018
Minithumbup
By: 'Cheryl'
Dec 04,2018
0 people found
this helpful
The Lettings team at WHBrown are awesome. Alice and Jack were helpful and went out of their way to accommodate my many questions regarding taking on my new tenancy. Alice kept me updated regularly with progress and details which definitely put my mind at ease ...
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Comment on agent fees
I have rented privately for many years and have not needed to use a letting agent. I was expecting extra expense but didn’t think it was anymore or any less than other agents.
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“Thankyou...”

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Jul 28,2018
Minithumbup
By: 'Gill'
Jul 28,2018
0 people found
this helpful
I asked for a quick sale on the property and the staff were excellent. Didn`t let me down and were honest, communication very good and staff very approachable. Very pleased with the service they provided. Thank you for all your help....
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“Totally professional and such a lovely bubbly person...”

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Jul 23,2018
Minithumbup
By: 'Martin'
Jul 23,2018
0 people found
this helpful
Alice indtroduced us to a property that had come on the market because she understand our needs and requirements and treated with respect and as individuals, her bubbly personality come shining through and she was just as excited that she knew she had found the ...
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Comment on agent fees
Good
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“If you would like to be fleeced for your rent ......”

Share on :
Jul 08,2017
Minithumbdown
By: 'Noah'
Jul 08,2017
8 people found
this helpful
If you would like to be fleeced for your rent money when your property is not fit to live in, repeatedly lied to, ignored and receive categorically the worst customer service with all the apathy, empathy and compassion of a flock of dead eyed vultures, ...
read full review
Comment on agent fees
Bad, laughable, they should be embarrassed &/ or ashamed. For what they charge and for what they do when it is really required (I did not just spill a glass of water on the carpet!), they need severely taking to task. Any other customer service industry they would go bust as they couldn't run a bath
Was this helpful? Yes

“I've used William H Brown twice now and have received ......”

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Mar 24,2017
Minithumbup
By: 'Mr'
Mar 24,2017
0 people found
this helpful
I've used William H Brown twice now and have received a first rate service. The team really earned their money chasing the chain to exchange contracts. Very impressed....
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“We have recently used William H Browne in Braintree to ......”

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Feb 24,2017
Minithumbup
By: 'Mr'
Feb 24,2017
1 people found
this helpful
We have recently used William H Browne in Braintree to purchase a house in great Leigh's. I can do nothing but praise the effort and professionalism we had from Liam Wilson at the Branch. He was incredibly helpful throughout the whole purchasing process, and although ...
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Comment on agent fees
We did not sell through William H Browne
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“I used W H Brown to find a 'suitable' tenant ......”

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Nov 12,2013
Minithumbdown
By: 'Tracy'
Nov 12,2013
7 people found
this helpful
I used W H Brown to find a 'suitable' tenant for my property after my current tenants had decided to move out. I had problems with them from the start. They hurried me to get my tenants out as the tenant they had found somebody ...
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What agent could do to change your mind?
Been upfront and honest and offered me a refund for such a poor, unprofessional service.
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Awards won by William H Brown, Braintree CM7 1JX


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