100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
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2024
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Jul 12,2017
Jul 12,2017
1
people found
this helpful
this helpful
Leaders were fantastic for the whole time we rented from them (almost 3 years) and were really quick to solve any problems etc. However, when we ended our tenancy and moved out it became a whole other story. We spent 2 days cleaning our property so it was spotless and when it came to getting our deposit back then were an absolute nightmare! They tried charging us for things which were their responsibility, such as missing fire alarms which we had reported to them 18 months previously and a broken bath panel that was damaged by a plumber after a leak. They also tried charging us for an extension fee when we weren't extending!! Absolutely criminal letting agency. Unbelievable that they are able to get away with charging people for things like this, if we hadn't challenged it they would have charged us for things that they had no right to. Do not use this letting agency!
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Latest Reviews
3rd Jun 2021
reviewed by 'Cazz'
31st Aug 2020
reviewed by 'Sarah'
26th May 2019
reviewed by 'David'
8th Oct 2018
reviewed by 'Vikki'
14th May 2018
reviewed by 'Peter'
4th May 2018
reviewed by 'Kate'
Opening Hours
Address
Leaders
1 Freegrounds Road
Hedge End,Southampton
Hampshire
SO30 0HG
01489 899477
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £725 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 1 | 2 | 0 | 1 | 1 | 0 | 0 |
Areas covered
- SO30
- Hedge End, Botley
- SO31
- Hampshire
- SO32
- Southampton
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jun 03,2021
Jun 03,2021
0
people found
this helpful
this helpful
My overall experience wasn’t very good however, an individual at leaders really helped me and got us moved in after some difficulties. Amy was a great help and I appreciate all the hard work she done to get us moved in. Thank you...
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Aug 31,2020
Aug 31,2020
0
people found
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Superb service from Laura, Ollie and Lauren in finding a lovely family to rent my property during Lock down so no easy task their professionalism shone through thank you!!...
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May 26,2019
May 26,2019
0
people found
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I'd like to Thank Alex and Ben for their help in a speedy
Sale of my property and the constant updates for letting
Me Know at what stage the sale was at....
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Oct 08,2018
Oct 08,2018
0
people found
this helpful
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I would like to thank Ben from the Hedge End branch for all of his help on Friday evening. The estate agents that were selling the property I was buying (Richmonds next door) had closed earlier than advertised (17:20 instead of 18:00) and I rushed there to ...
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May 14,2018
May 14,2018
1
people found
this helpful
this helpful
Thank you very much for your time and trouble and your excellent service to date, Thank you Kiri you are a star....
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May 04,2018
May 04,2018
2
people found
this helpful
this helpful
Just wanted to say that I think it is great that you support the Family Programme at the Berry Theatre - it shows you really value the local community where you work and where I live.
Thank you.
Kate...
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Comment on agent fees
Good
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Apr 16,2018
Apr 16,2018
3
people found
this helpful
this helpful
I want to thank the team for an easy move for one of my family members. i was involved every step of the way. i would recommend letting a property from them !...
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Comment on agent fees
Very Good
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Feb 22,2018
Feb 22,2018
5
people found
this helpful
this helpful
What a terrible service I've experienced from such unprofessional and untrusting estate agents at Hedge End.
We Went to view a house and put in the offer of the asking price and explained that We were able to buy this house. They said that they ...
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Comment on agent fees
Bad
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Jul 12,2017
Jul 12,2017
1
people found
this helpful
this helpful
Leaders were fantastic for the whole time we rented from them (almost 3 years) and were really quick to solve any problems etc. However, when we ended our tenancy and moved out it became a whole other story. We spent 2 days cleaning our property so it ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:01 PM 09/05/2018 by Benjamin
