As ex tenants we would recommend steering well clear of Brian Thomas estate Agent.
They breeched the contract (lease) by entering our property without notice and left items behind/lights on/ things moved. When asked if they had been in our house the office did not know so we had to change the lock. They refused to acknowledge any wrong doing or repay us so we took the money from the rent.
When we moved out the deposit Protection Scheme could not help us as Chris Lane (Owner) refused to release ANY of the deposit until we forego the money we spent on the lock, so the entire deposit was in limbo until we "agreed" to their terms!
We lost money because of their poor management & then he unreasonable and vile once challenged. Completely untrustworthy.