We offered on a property being marketed by Mansell Mctaggart Burgess Hill. The whole process from offer to exchange was very tiresome as the vendor did not complete paperwork and cancelled three appointments to sign their contract. Jamie Lanstbury at Mansell Mctaggart did nothing to rectify the situation and after the vendors made it clear they were not going to sign we had to pull out of our purchase to enable the chain below to exchange. On making this incredily difficult decision and notifying Jamie, he blamed us and hung up. We wrote an e-mail to explain that we were devastated that we were left no choice, but to pull out, bearing in mind we lost over £1,000 in the process. Jamie\'s response was \'I will not reply to anything else you have to say\'. Two weeks later we saw a property they were marketing, we called to arrange a viewing and they refused based on the fact we pulled out of a sale. We went into the office to try and draw a line under the situation and were told \'nobody in this office will deal with you\'. After reminding them for the 3rd time that it was not our fault, but in fact THEIR clients fault, they still refused. We sent two e-mails to the senior directors Justin Wallden and Gordon Andrews to find out why we were being treated in this way and have still had no response. Not only have we been spoken to in a completely unproffessional manner, but they have also lost their client the opportunity of a cash, chain free sale & did not even bother to let the vendor know we were interested,
Never in 30 years have we been spoken to so badly.