Extremely unprofessional and unreliable. Cannot expect anything to be done on time (e.g. refund in rent due to a damaged boiler took weeks and many runarounds to the landlady and back again with many broken promises for payment by a certain date - to this day have not received refund). Frequently act in bad faith and can be a nuisance when they want to (typically the week the rent is due, getting in touch with them is no problem but a Herculean task the rest of the year). Horribly impersonal - called myself to a meeting to discuss extending the tenancy (a position also agreed to tentatively by the landlady, even to the degree that the proposed future rent was spelt out) before sending a cold, impersonal tenancy termination letter with no reason or forewarning less than a month later. Do no find calling a hassle when rent is due, but cannot extend the simple courtesy of a phone call to explain that the tenancy will not be renewed after all. Have come close to reporting them to the Property Ombudsman for breach of tenancy agreement - have refused to honour clause in agreement stating that gas bill is inclusive of rent. In short, stay far, far away from these agents. Even the most patient man will be pushed to the edge by them.