Northfields, London, W13
3.7/5, 47 reviews
72% recommended
67% sales valuation accuracy
75% sales fee satisfaction
89% lettings valuation accuracy
81% lettings fee satisfaction

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“I have been renting for over 20 years, and this is ......”

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Jun 29,2017
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By: 'Canette'
Jun 29,2017
0 people found
this helpful
I have been renting for over 20 years, and this is the first and last time I will ever use RSK letting agents, the way the want to treat people is not acceptable. They tell a lot of lies and they just like to stressing people out. I will be making a written complaint regarding Northfield branch.
Comment on agent fees
No comment, I've live at my address for 3 years.
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By: Is RSK worth the RiSK?
Mar 04, 2018
Is RSK worth the RiSK?

Hi there

We're compiling testimony about RSK. Would you be interested in sharing your story?

Thanks
By: Asma
Jul 03, 2017
Dear Canette,

I am concerned to read your review and we would value the opportunity to discuss this with you.

If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.

Kind regards,
Asma Chughtai Customer Relations Manager

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Latest Reviews

View all Reviews 47
10th Nov 2023
reviewed by 'Adam'
“Our experience with RSK has been shocking. We have been contacting them relentlessly for the past month trying to be ......”
29th Aug 2021
reviewed by 'Nicola'
“Our experience with the RSK Northfields office has been a horrific one. They were dishonest with us from the beginning ......”
28th Nov 2019
reviewed by 'lesley'
“RSK Northfields have been amazing, from the initial valuation to their attention to detail starting with the photographs and marketing ......”
16th May 2019
reviewed by 'RL'
“We have used RSK Northfields office to manage our property for nearly 10 years now. We have just relet after 3 years ......”
4th Apr 2019
reviewed by 'Daniel'
“Andrew Healy looked after the whole process of letting our property, and it has been a great experience, being from ......”
1st Mar 2019
reviewed by 'Jessica'
“I have been overwhelmed with the help and customer support I have received from Andrew, Rhiannon and the whole RSK ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Robertson Smith & Kempson
116 Northfield Avenue
Northfields,London
Greater London
W13 9RT
020 8566 2340

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 75% £100,000 £365,000
Lettings 89% 81% £900 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 1 21 7 2 1 1 2 1 2
Areas covered
  • W13
  • W5
  • W7
  • TW8
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Estate agents
Letting agents
Latest Properties

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Acton, W3
Ealing London, W5
Hanwell, W7
Northfields, W13

“Shocking response times...”

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Nov 10,2023
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By: 'Adam'
Nov 10,2023
0 people found
this helpful
Our experience with RSK has been shocking. We have been contacting them relentlessly for the past month trying to be updated on the status of our deposit - every email has been ignored and of the 100s of phone calls, only a few have been ...
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“Our experience with the RSK Northfields off......”

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Aug 29,2021
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By: 'Nicola'
Aug 29,2021
3 people found
this helpful
Our experience with the RSK Northfields office has been a horrific one. They were dishonest with us from the beginning of the tenancy and seem to lack general knowledge on how to communicate with their clients. Due to unforeseen circumstances we had to surrender our ...
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“RSK Northfields have been amazing, from the i......”

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Nov 28,2019
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paul
By: 'lesley'
Nov 28,2019
0 people found
this helpful
RSK Northfields have been amazing, from the initial valuation to their attention to detail starting with the photographs and marketing to managing the viewings. Within only a few days they had generated a lot of interest in the property and within two weeks we had ...
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“Change of tenants...”

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May 16,2019
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Andrew
By: 'RL'
May 16,2019
0 people found
this helpful
We have used RSK Northfields office to manage our property for nearly 10 years now. We have just relet after 3 years with the same tenant. The process was handled professionally by Andrew and his team. We secured a new tenant extremely quickly with just a few ...
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Comment on agent fees
No comment
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“RSK are helpful and quick to respond...”

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Apr 04,2019
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Andrew
By: 'Daniel'
Apr 04,2019
0 people found
this helpful
Andrew Healy looked after the whole process of letting our property, and it has been a great experience, being from out of town and purchasing a property to rent is always a leap of faith and we were glad to of been recommended such a ...
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Comment on agent fees
The fee charges were fair for the service I have received.
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“A helpful and friendly team who go above and beyond!...”

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Mar 01,2019
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Andrew
By: 'Jessica'
Mar 01,2019
1 people found
this helpful
I have been overwhelmed with the help and customer support I have received from Andrew, Rhiannon and the whole RSK team in Northfields. We are private tenants moving from North London to a new area and unfortunately when I arrived at our new property there ...
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“You can't beat experience...”

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Dec 12,2018
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Tim
By: 'JRG'
Dec 12,2018
0 people found
this helpful
I'd been looking at the Northfields area when I discovered Tim Crowley who knows the area like the back of his hand. He's got his finger on the pulse of the market, suits the property to the person, and is unfailingly polite and a pleasure ...
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Comment on agent fees
The fees are standard
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“Professional Excellence...”

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Oct 31,2018
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Angelina
By: 'Arabella'
Oct 31,2018
0 people found
this helpful
Angelina is an efficient, detail orientated and highly competent estate agent. Her insight into property is second to none. She established an excellent rapport with myself, my husband, our property lawyers and the seller. She was able to represent the interests of all parties allowing ...
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Comment on agent fees
Good
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“I have used RSK Northfields as my letting agents for ......”

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Oct 06,2017
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Shaz
By: 'Liz'
Oct 06,2017
0 people found
this helpful
I have used RSK Northfields as my letting agents for six years. I have always had excellent service. The staff are courteous, efficient, helpful and knowledgeable. They always return calls and do what they have said they will. The staff member I have been dealing ...
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Comment on agent fees
At first I thought the fees were high, but the excellent service and the quick turnaround when tenants leave make it worth it.
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By: Asma
Oct 17, 2017
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Dear Liz, We are delighted to read that our Northfields Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Customer Relations Manager ...

“Professional in dealing with customers, helpful and very kind treatment. ......”

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Aug 11,2017
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Rhiannon
By: 'AHMED'
Aug 11,2017
0 people found
this helpful
Professional in dealing with customers, helpful and very kind treatment. always offering you viewing for new properties till you get what you like and be satisfied....
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Comment on agent fees
very good
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By: Asma
Aug 14, 2017
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Dear Ahmed, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager ...

“I have been renting for over 20 years, and this is ......”

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Jun 29,2017
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By: 'Canette'
Jun 29,2017
0 people found
this helpful
I have been renting for over 20 years, and this is the first and last time I will ever use RSK letting agents, the way the want to treat people is not acceptable. They tell a lot of lies and they just like to stressing people ...
read full review
Comment on agent fees
No comment, I've live at my address for 3 years.
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By: Is RSK worth the RiSK?
Mar 04, 2018
View all comments (2)
Is RSK worth the RiSK? Hi there We're compiling testimony about RSK. Would you be interested in sharing your story? Thanks ...

“First off I would like to say this is regarding ......”

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Jun 20,2017
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By: 'Niss'
Jun 20,2017
0 people found
this helpful
First off I would like to say this is regarding the Northfields branch specifically. There has been a complete lack of communication between staff members, departments etc, including but not limited to last minute changes to check out dates, check out times, domestic versus professional ...
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Comment on agent fees
Irrelevant due to the lack of service provided.
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By: Is RSK worth the RiSK?
Mar 04, 2018
View all comments (2)
Is RSK worth the RiSK? Hi there We're compiling testimony about RSK. Would you be interested in sharing your story? Thanks ...

“RSK in Northfields found me a great flat that met ......”

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Nov 13,2016
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Tristan Lee
By: 'Robert'
Nov 13,2016
0 people found
this helpful
RSK in Northfields found me a great flat that met all my requirements. Tristan had a very good knowledge of the area and market conditions. He was patient with me while we searched for the perfect property. As soon as the flat was on the ...
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Comment on agent fees
Good
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By: Marilyn
Dec 06, 2016
View all comments (1)
Dear Robert, Thank you for taking the time to leave your review. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Kind regards, Marilyn Plews Head of Customer Relations ...

“Tristan was attentative and extremely helpful in negotiations with the ......”

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Nov 05,2016
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Tristan Lee
By: 'Family'
Nov 05,2016
0 people found
this helpful
Tristan was attentative and extremely helpful in negotiations with the landlord, punctual and generally attentative. I didn't give 5* because a sofa we were told was available before we made our offer, turned out not to be available nor replaceable when came to signing of the ...
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Comment on agent fees
Fair
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By: Marilyn
Nov 09, 2016
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Dear Sir/Madam, Thank you for your review and your kind words about Tristan in our Northfields Office. I would like to take this opportunity to wish you the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Tristan and RSK were professional and efficient throughout the process ......”

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Nov 04,2016
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Tristan Lee
By: 'Emma'
Nov 04,2016
2 people found
this helpful
Tristan and RSK were professional and efficient throughout the process and did not hassle or push like some other estate agents can do....
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Comment on agent fees
The fees were reasonable and cheaper than all the other agents I dealt with.
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By: Marilyn
Nov 09, 2016
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Dear Emma, Thank you for your review. I do hope we can assist you again in the future and I would like to take this opportunity to wish you all the best. Kind regards, Marilyn Plews Head of Customer Relations ...

“Tristan was professional and friendly through out the letting process ......”

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Nov 01,2016
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Tristan Lee
By: 'Ahmed'
Nov 01,2016
1 people found
this helpful
Tristan was professional and friendly through out the letting process and has closely followed up and communicating clearly and efficiently until the deal has been done and even after we have moved in to the new property. I wish him all the best indeed....
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Comment on agent fees
Should be reduced. Also I suggest to remove the agent's deposit of gbp 750 as this gives the customer more confidence in the agent.
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By: Marilyn
Nov 09, 2016
View all comments (1)
Dear Ahmed, Thank you for your review regarding your experience with Tristan in our Northfields office. I do hope you have settled in well to your new home and look forward to assisting you again in the future. Kind regards, Marilyn Plews Head of Customer Relations ...

“Tristan was very helpful from the very beginning until very ......”

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Oct 26,2016
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Tristan Lee
By: 'AW'
Oct 26,2016
1 people found
this helpful
Tristan was very helpful from the very beginning until very end of the process of searching a house to rent. Always professional and keen to help, easy to work with. Could not ask for better letting consultant....
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Comment on agent fees
Fees could be lower
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By: Marilyn
Oct 28, 2016
View all comments (1)
Hello, I am the Head of Customer Relations here at Robertson Smith & Kempson. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...

“I just wanted to send you an email to thank ......”

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Nov 03,2015
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Emma
By: 'Alex'
Nov 03,2015
0 people found
this helpful
I just wanted to send you an email to thank you for all your help with the sale of our property in Northfields. I found you all to be very personable, professional and concerned to get the best result for myself and my wife. I ...
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By: Marilyn
Nov 03, 2015
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Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Where shall I start? No customer service skills what so ......”

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Jun 05,2015
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Tim
By: 'Kate'
Jun 05,2015
5 people found
this helpful
Where shall I start? No customer service skills what so ever. We have offered on property with Tim, I wish never walked up to his desk when going into their office in Northfields. I am sure he is confident in himself knowing the market as ...
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By: sj
Mar 20, 2019
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We’ve recently viewed a property through this agent. Made an asking price offer and was then asked to use their financial advisor and solicitors or we wouldn’t get the property. We couldn’t change solicitors so we didn’t get the property...??? ...

“We had dealt with this branch in the past and ......”

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Apr 07,2015
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Andrew
By: 'Maud'
Apr 07,2015
0 people found
this helpful
We had dealt with this branch in the past and were pleased with the service then. This time again, we found a very dedicated agent who understood our needs, was never pushy and tried to find the perfect place for us. He succeeded and we ...
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Comment on agent fees
Compared to other estate agents, reasonable and justified fees. Helpful in the negotiation.
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By: Marilyn
Jun 02, 2015
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Hello, I am the Customer Services Manager here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Andrew dealt with finding new tenants for the property in ......”

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Apr 01,2015
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Andrew
By: 'Kim'
Apr 01,2015
0 people found
this helpful
Andrew dealt with finding new tenants for the property in an extremely efficient and professional manner, any enquiries we made were dealt with quickly and a tenant was found before the property was actually available at a good rental. We could not have asked for ...
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Comment on agent fees
Happy with upfront fees agreed - a little disappointed to find the small print contained 'admin fee' on top of those fees
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By: Marilyn
Jun 02, 2015
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Hello, I am the Customer Services Manager here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“He was very sincere with us throughout the process from ......”

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Mar 06,2015
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By: 'Kana'
Mar 06,2015
0 people found
this helpful
He was very sincere with us throughout the process from finding a property to settling in and was always quick to respond to our questions and requests. I also appreciated his friendliness (he is so good with kids!) The only thing that would have been ...
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By: Marilyn
Apr 27, 2015
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Hello, I am the Customer Services Manager here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Andrew was extremely professional and helpful throughout. He always responded ......”

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Jan 30,2015
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Andrew
By: 'Andrew'
Jan 30,2015
0 people found
this helpful
Andrew was extremely professional and helpful throughout. He always responded quickly and nothing was too much trouble. It made the whole letting process quick and easy....
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“Andrew & Michaela were extremely helpful during the whole process of ......”

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Jan 22,2015
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Andrew
By: 'Claude'
Jan 22,2015
0 people found
this helpful
Andrew & Michaela were extremely helpful during the whole process of finding us quality tenants. We will definitely use their services again....
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By: Marilyn
Apr 27, 2015
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Hello, I am the Customer Services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Andrew was very helpful, he provided not only excellent customer ......”

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Jan 12,2015
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Andrew
By: 'Gabriela'
Jan 12,2015
0 people found
this helpful
Andrew was very helpful, he provided not only excellent customer service, but went extra mile with arranging the viewing of the property, also all necessary informations regarding landlord and house cleanliness. We are very pleased with the service. I will recommend Andrew to all my ...
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Comment on agent fees
The fees are fair.
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By: Marilyn Plews
Jan 19, 2015
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Andrew was very helpful. I was informed by him about ......”

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Dec 19,2014
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Andrew
By: 'Gabriela'
Dec 19,2014
0 people found
this helpful
Andrew was very helpful. I was informed by him about the progress on our house rental. Andrew have exceptional communications skills and always try to advice the best of possible solution. I'm very happy with the overall experience in Northfiels branch. I will recommend it ...
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By: Marilyn Plews
Dec 22, 2014
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Hello, I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Merry Christmas! Marilyn ...

“What I liked about Andrew was that he went beyond ......”

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Dec 17,2014
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Andrew
By: 'Pete'
Dec 17,2014
0 people found
this helpful
What I liked about Andrew was that he went beyond being an agent, I felt that he personally wanted to help us, it was important to him to do that. We were part of a chain and it got pretty complex and tricky but he ...
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By: Marilyn
Feb 25, 2015
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Hello, I am one of the Customer Services Managers at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“During the initial viewing of the property, the agent in ......”

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Oct 31,2014
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By: '.'
Oct 31,2014
0 people found
this helpful
During the initial viewing of the property, the agent in question was very polite and knowledgeable. Out of all the agents I had communicated with during my property search, this one stood out in terms of his professionalism, availability and reliability....
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By: Marilyn
Nov 11, 2014
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Good feedback provided by Andrew. Very thorough and always comes ......”

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Oct 22,2014
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Andrew
By: 'K'
Oct 22,2014
0 people found
this helpful
Good feedback provided by Andrew. Very thorough and always comes back with the information requested in a timely manner. Hope this continues. The tenant is a cooperate client working at GSK...
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By: Marilyn
Nov 11, 2014
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Andrew is a very competent, professional agent who made our ......”

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Oct 17,2014
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Andrew
By: 'ROBERT'
Oct 17,2014
0 people found
this helpful
Andrew is a very competent, professional agent who made our property search and then finalising the letting very smooth. I would strongly recommend him to all of my friends....
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By: Marilyn
Nov 11, 2014
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
No image available Tristan Lee
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:12 PM 24/09/2021 by Robin Philpot

Awards won by Robertson Smith & Kempson, London W13 9RT



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