100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
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2024
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Jun 27,2017
Jun 27,2017
3
people found
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I had to write a formal complaint and this says it all:
I would like to lodge a formal complaint regarding your colleague Alice.
I am absolutely disgusted the way your staff speak to customers in such a manner when in fact they were in the wrong.
Firstly I contacted your offices regarding renting, I booked in to see a property and on the day of the viewing (Saturday 24th june) I was Called firstly to rearrange the appointment to 4pm I said that's not a problem I believe I spoke to Lauren but not 100% sure then I get a second call to say that we may not be able to be fitted in and then a third call that the viewing time had to be changed as the staff could not go out of the office which was fine and we agreed that 4.10 after your closing time was agreed.
It wasn't until I spoke to Alice that I become extremely agitated as she called and spoke with a very aggressive tone saying that she would not show me the property because I had a dog, before I could explain that I had told another agent that I have my brothers dog once a year for a week she said I won't show the property because you are unsuitable and I simply replied in an agitated manner what does that matter because I have already rearranged twice and I was told that I was being rude.
She then repeated well I'm telling you your unsuitable for the property because you have a dog. I then asked her in a stern but not rude manner at all to take me off the books because I wasn't happy with the way I was being spoken to.
By my complete an utter surprise Alice proceeded to almost shout down the phone, don't need to worry I have already removed your details from our books, thank you for being very rude and we don't need custom like you and slammed the phone down on me to the point I could here it.
I have never as a customer been spoken to like this in my life, I also work for a customer facing role and I can certainly tell you that if I ever spoke to a customer like that I would be getting the sack straight away! Even if a customer is raising their voice at me (which I never did) I would still try to resolve the situation.
I called back to ask which company I had been speaking to as I had spoken to a lot for looking to rent and Alice answered the phone again and said what do you want I asked who I was speaking to and what company this was she replied as I already told you crownstobe Estates and I'm Alice I then proceeded to inform her that I was making a complaint and she once again said go for it and put the phone down .
I believe this was an excuse to not show me the property after 4 as this was the office closing time, but if this is the attitude you have with customers when you had proceeded to make mistakes not myself then I am surprised you make any sales or rents.
I wait your reply an apology from Alice at the very least would be satisfactory.
I will write a review on the service in due course.
Regards
I would like to lodge a formal complaint regarding your colleague Alice.
I am absolutely disgusted the way your staff speak to customers in such a manner when in fact they were in the wrong.
Firstly I contacted your offices regarding renting, I booked in to see a property and on the day of the viewing (Saturday 24th june) I was Called firstly to rearrange the appointment to 4pm I said that's not a problem I believe I spoke to Lauren but not 100% sure then I get a second call to say that we may not be able to be fitted in and then a third call that the viewing time had to be changed as the staff could not go out of the office which was fine and we agreed that 4.10 after your closing time was agreed.
It wasn't until I spoke to Alice that I become extremely agitated as she called and spoke with a very aggressive tone saying that she would not show me the property because I had a dog, before I could explain that I had told another agent that I have my brothers dog once a year for a week she said I won't show the property because you are unsuitable and I simply replied in an agitated manner what does that matter because I have already rearranged twice and I was told that I was being rude.
She then repeated well I'm telling you your unsuitable for the property because you have a dog. I then asked her in a stern but not rude manner at all to take me off the books because I wasn't happy with the way I was being spoken to.
By my complete an utter surprise Alice proceeded to almost shout down the phone, don't need to worry I have already removed your details from our books, thank you for being very rude and we don't need custom like you and slammed the phone down on me to the point I could here it.
I have never as a customer been spoken to like this in my life, I also work for a customer facing role and I can certainly tell you that if I ever spoke to a customer like that I would be getting the sack straight away! Even if a customer is raising their voice at me (which I never did) I would still try to resolve the situation.
I called back to ask which company I had been speaking to as I had spoken to a lot for looking to rent and Alice answered the phone again and said what do you want I asked who I was speaking to and what company this was she replied as I already told you crownstobe Estates and I'm Alice I then proceeded to inform her that I was making a complaint and she once again said go for it and put the phone down .
I believe this was an excuse to not show me the property after 4 as this was the office closing time, but if this is the attitude you have with customers when you had proceeded to make mistakes not myself then I am surprised you make any sales or rents.
I wait your reply an apology from Alice at the very least would be satisfactory.
I will write a review on the service in due course.
Regards
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30th Jun 2022
reviewed by 'nat'
20th May 2020
reviewed by 'Gerard'
27th Jun 2017
reviewed by 'Hollyt'
29th Jul 2014
reviewed by 'Karen'
Opening Hours
Address
Crowstone Estates Ltd
516 London Road
Southend on Sea
Essex
SS0 9LD
01702 333555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £500 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jun 30,2022
Jun 30,2022
1
people found
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do not recommend at all!
after telling them of a mold problem they just painted the wall and all the mold came back straight away,
after telling them there is a hole in the floor 3 years ago, there is still a massive hole in the ...
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Jul 04, 2022
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Hi Nat, I cannot match your details with anything on our system, I would like to try and resolve the issues if you are still a tenant of ours. Please contact me and I will assist ...
Dec 17,2020
Dec 17,2020
2
people found
this helpful
this helpful
Not recommended?????????????????????????????
Very rude and unreliable.
Trying to steal from clients with they tricks.
House condition ?had mold and water leak, and the don't take that in consideration.they just painted before tenants to move in,soon as the winter comes you'll see the mold ...
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May 20,2020
May 20,2020
0
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I found Crowstone (even with the difficulties CV19 must be imposing on businesses) to be easy to deal with. Appointments were always kept on time, things were explained clearly and the agent I dealt with was friendly and helpful....
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Jun 27,2017
Jun 27,2017
3
people found
this helpful
this helpful
I had to write a formal complaint and this says it all:
I would like to lodge a formal complaint regarding your colleague Alice.
I am absolutely disgusted the way your staff speak to customers in such a manner when in fact they were in ...
read full review
read full review
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Jul 29,2014
Jul 29,2014
6
people found
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Nearly two years ago my husband and I needed to rent after selling our house. We knew we had debts that we were going to pay as soon as we received the payment of the sale of our home. We found a lovely property we ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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