May 17,2012
By: 'Julio'
May 17,2012
5 people found
this helpful
Urban Spaces are basically the same guys as Greene&Co. Not only it\'s the same company but they are in the same office too. So basically they are as bad liars as Greene & co. Bad liars cause most agents are liars but they are soooooo bad at it that they are constantly being caught lying by prospective and existing tenants which means they are not even good at it! If you can, you want to avoid dealing with this agency. All they are is trouble and bad news.
Was this helpful? Yes
By: Branch Manager
Jul 04, 2012
Dear 'Ela' 'Rita' 'Julio'
Firstly, we make no attempt to hide that the Urban Spaces and Greene City office Lettings departments are joined and work together.
We have discussed this issue with you at length and feel that we did everything we could to rectify the situation. I am sorry that you have still found it necessary to write on this platform.
The landlady for the property you took issue with has many properties with us and unfortunately she mis-quoted the price that the property was to be marketed at to us. We showed you the email she had sent us confirming it has her mistake
When we discovered her mistake we informed you immediately, and offered you your full deposit back or the option to increase you offer by just £5 per week. Understandably, you did not want to increase and we do not hold cheque book in the office. We BACS transferred the full deposit money the same day, which reached your account within 72hours. Unfortunately, as you are aware, you provided us with the incorrect bank details, which delayed the process by 24 hours.
We are sorry that you were not happy with this and hope that you have now found a great property, that you are enjoying living in.
Greene & Co City and Urban Spaces Lettings

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Urban Spaces

70 Clerkenwell Road Islington, London
Greater London

020 7251 4000

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