This company is very unprofessional. I booked a viewing for a property that's over £650 per week. After booking an appointment telephonically the agent said she would e-mail me that property address. The following day I have not received the e-mail yet and phoned City Quays to find out what's going on. They said that the agent that dealt with that property was on the phone and that she would call me back. 2 hours later I have not received a call and phoned them again. I was advised that she was on the phone and will call me asap. After another hour I phoned again and one of the other agents at City Quays apologized and said they are quite busy, but he gave me the address. He confirmed that the viewing was still scheduled etc. I went to the property on the date of the appointment and the agent was not there. When I called them the agent that dealt with that property was once again on the phone. They offered a ¢â‚¬Å“call back¢â‚¬Â but I declined and said I would hold for her. When I eventually got through the agent was extremely rude. She said she never confirmed this appointment. She said she never received messages from her colleagues to call me back etc. In the end I said its fine and I will take me business elsewhere where her response was: ¢â‚¬Å“I'm glad that you will do that¢â‚¬Â. I have NEVER experienced such unprofessionalism, unhelpfulness and rude agents. If this is the kind of service one receives before the contract is signed, I can't even imagine how bad the service will be once you signed on the dotted line¢â‚¬Â¦.
I highly advise people to avoid this agent, as client service and behavior is extremely bad.