Hoopers Residential
Earley, Reading, RG6
4.1/5, 8 reviews
75% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features

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“I have a mirror review as per the previous client. ......”

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Jun 25,2017
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Andrew
By: 'Alexandra'
Jun 25,2017
0 people found
this helpful
I have a mirror review as per the previous client. At first I found the company accommodating and inviting however after their client accepted the offer their attitude changed (pure greed).

Briefly after the acceptance offer, I had a threatening phone call stating we were only accepted due to our situation (pregnancy) however if we don't commit we will lose the house. We had decided to do detailed searches on the property and the owners were difficult with regards to access.

I would not recommend this agency if you are purchasing as they are 'team' selling. They did not know our history and we felt as we had not previously owned property they could push us around. After two years I have still not forgotten how they treated us.

AWFUL! DO NOT RECOMMEND
Comment on agent fees
N/A
Was this helpful? Yes
By: Alexandra
Apr 18, 2018
The above response is indeed why I wouldn't recommend them
By: Andrew Hooper
Apr 18, 2018
Hi Alexandra,

I am very sorry to hear that your experience wasn't positive and even though you have rebuffed my recent offer to discuss your comments would still be willing to discuss your disappointment with the service received.

However as it seems unlikely you will give us this opportunity I wish to go on record in regards to your review to respond to certain comments as follows:

I absolutely refute the (pure greed) comment which is unqualified, we only get paid on successful completion so treating buyers badly is hardly likely to improve our chances of earning a fee.

Neither I nor any of my staff do ‘threatening phone calls' and the only circumstances under which we would warn you that you might lose the house is if we genuinely felt you might. Surely this is better than being told you haven't committed quickly enough and the vendor is going to sell to someone else?

I am assuming you mean detailed surveys (as opposed to searches) on the property and accept the owners were tricky with regards to access. However you were aware of this from early in the transaction and I don't think it is fair or reasonable to blame us for this.

I do not recognise the term 'team' selling. I do not understand what you mean by ‘They did not know our history'. We were obviously aware you were first time buyers but if you perceive our chasing you at various points as pushing you around then that is regrettable and I apologise for this.

‘After two years I have still not forgotten how they treated us' and yet you sent us a very nice email in Feb 18 asking for some images to include in your house makeover that is going in a magazine and sent us an equally nice thank you afterwards!

Lastly I think review sites are a great idea and we should embrace them more. However if you have a grievance I think it is only fair that you contact the company concerned in the first instance to offer them a chance to respond.

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Opening Hours
Address

Hoopers Residential
179 Wokingham Road
Reading
Berkshire
RG6 1LT
0118 935 2555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £348,000 £790,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 5 0 1 2 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

“Brilliant service...”

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Aug 17,2023
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Andrew
By: 'Ruby'
Aug 17,2023
0 people found
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I have sold and brought properties many times, therefore I am very familiar with how Estate Agents work. Andrew from Hoopers Residential came with bucket load of understanding , high work ethic and so much integrity. He went above and beyond his duties. I was able ...
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“I can't recommend Andrew Hooper and Hoopers R......”

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Apr 30,2020
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Andrew
By: 'Karen'
Apr 30,2020
0 people found
this helpful
I can't recommend Andrew Hooper and Hoopers Residential enough. I bought my house in Reading from Hoopers, let it using Hoopers and Sold it using Hoopers. During the ten years we lived in the house, we did try other agents. We thought we would try ...
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“Small local agent with good local knowledge and excellent customer care...”

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Aug 21,2019
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Tracey
By: 'Juliet'
Aug 21,2019
0 people found
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I was very impressed with the service i received from Hoopers who handled the recent sale of my mother's home. I was kept informed before and after every viewing and received regular updates once the house was under offer. Hoopers is a small local business ...
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“Excellent...”

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Dec 19,2018
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Andrew
By: 'J'
Dec 19,2018
0 people found
this helpful
Andrew did a fantastic job in selling our house and enabled us to secure the one we bought. He went the extra mile in negotiating with all the relevant parties and I'm pretty sure if it wasn't for him our move wouldn't have been successful. ...
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Comment on agent fees
Good
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“What a great company to work with!...”

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Apr 19,2018
Minithumbup
By: 'HD'
Apr 19,2018
1 people found
this helpful
All the staff at Hoopers were so professional and helpful. Throughout the whole process we were kept up to date and fully informed. Phone calls and emails were answered promptly, with care and consideration. It was great to work with a team who really care ...
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Comment on agent fees
Fees were fair and comparable to other companies.
Was this helpful? Yes

“Great house selling experience...”

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Apr 12,2018
Minithumbup
By: 'emmad'
Apr 12,2018
1 people found
this helpful
We chose Hoopers over larger estate agents because we felt they really wanted to help us sell as people, rather than us just being a number on a spreadsheet. They also had by far the closest valuation to our achievement price. We held two well ...
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By: Jason Harris
Apr 12, 2018
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Very kind words indeed. It is nice to know our vendors appreciate just how much pride we take in selling houses. ...

“I have a mirror review as per the previous client. ......”

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Jun 25,2017
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Andrew
By: 'Alexandra'
Jun 25,2017
0 people found
this helpful
I have a mirror review as per the previous client. At first I found the company accommodating and inviting however after their client accepted the offer their attitude changed (pure greed). Briefly after the acceptance offer, I had a threatening phone call stating we were ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Alexandra
Apr 18, 2018
View all comments (2)
The above response is indeed why I wouldn't recommend them ...

“This is a small agency in Reading. Andrew Hooper is ......”

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Nov 07,2016
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Andrew
By: 'Mary'
Nov 07,2016
0 people found
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This is a small agency in Reading. Andrew Hooper is very knowledgeable about the area and valuations. However, once in the buying process his staff, presumably under his direction, were rude threatening if they thought that things were not being done as and when they ...
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Comment on agent fees
None, as paid by seller
Was this helpful? Yes
By: Andrew Hooper
Dec 22, 2016
View all comments (1)
It's somewhat difficult to respond to a review with very little detail but if you'd like to contact the office we'd be happy to discuss your grievance. ...
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Awards won by Hoopers Residential, Reading RG6 1LT



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