Found the property we liked through romans, unfortunatly, it was taken off the market, not romans fault per-sae but thats not the issue here.
I put forward an offer, which wasnt accepted - instead we were told if the vendor could find a property for a price that allows for our offer, it may get accpeted-odd-but we hung on.
over a MONTH later i was still having to make constant calls for updates (i shouldnt have to ring you guys) which got very boring in the end, especially as all staff in the office were unable to speak to me about this property apart from 1 person who was never in the office it got a bit ridiculous, this property wasnt a 7 bed mansion, so shouldnt need to be afforded such exclusivity-what are the other members of staff there for? i literally got cut off a few times for even mentioning the address.
This isnt the way to do business, i have family and friends in the industrry who i have witnessed doing there jobs properly, phone calls for updates and communiction is essential in this line of work.
romans have got too big, and as a result have become an agent mafia in the south east, its a shame, as there success is unwarranted, multiple agents do what they do to a far superior standard in the area.
What agent could do to change your mind?
1. Maintain communication
2. Allow ALL sales staff to discuss propertys and take offers
3. Don\'t hang people on, YES or NO
4. Return phone calls instantly
5 If your out of office, leave your work with someone in office, basic managment.