“Where to start?Our flat was not fit for living ......”
1 Star Review
Jun 24,2017
By:
'Disgruntled'
Jun 24,2017
Branch: Nottingham, 53 Mansfield Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG6
Branch: Nottingham, 53 Mansfield Road
Lettings (as a Tenant)
Postcode: NG6
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Where to start?
Our flat was not fit for living in when we moved in, dust everywhere, dead spiders, corners of cupboards had thick yellow tar (previous occupant had been a smoker), marks on furniture, broken loft hatch, bed had yellow stains on it...told them about this 3 days later, nothing done about it.
Immersion heater had no pins, raised this numerous times, nothing done, luckily there was an electric shower, but I did washed the pots with kettle boiled water for 3 and a half years.
Had an issue with the toilet overflow pipe leaking onto the flat below's window, raised this numerous times, only got this fixed when I received a council complaint.
When we moved out, the landlady tried to keep our deposit back for damages we reported 3 days after we moved in, we got that back as the flat was left in a much better state than when we moved into it, which leads me into....
They did not put our deposit into a government backed scheme, they did not put our deposit into any scheme, which is illegal, but the matter has now been resolved.
They have now put the flat back on the market for £25 more a month than we paid, USING OLD PHOTOS. The bed is different, the sofa is different, the bathroom is a different colour - Oh, the bathroom had no windows or ventilation, only a heater attached to the wall to get rid of some of the steam following a shower, we battled a damp/mould problem since we moved in, until we moved out.
Robin Thomson himself is a good man (having spoken to him) however, his staff are inept, unhelpful and seemingly not interested in any issues reported to them. We reported numerous issues during our time in our flat, and it felt like it took forever for any action to take place, if any action took place at all.
I will never consider them again if/when I move house.
I have no doubt missed issues from this review, purely because there was that many.
Comment on agent fees
All fees are extortionate. Fees for this company are no different.
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