0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jun 23,2017
Jun 23,2017
1
people found
this helpful
this helpful
Terrible agency - ask huge sums of money but whenever a problem arises they 'apologize for not being able to help as we are merely an intermediate and do not manage the property'.
They do however feel very comfortable leaving you with no hot water for 2 weeks, extracting a 1000 pounds costs from your 2000 pounds deposit reasoning 'light bulb no longer working, light use dishwasher, white cotton sheet missing'.
Do not be mistaken they'll come up with all sorts of extra costs they did not mention beforehand. On top of that they held on to my deposit for over 2 months. I left the property on the 1st of May but I only got my deposit back today! Again they were twisting and turning, pointing in all directions: 'it's DPC who should return' 'it's the home property owner who should return', 'it's the landlord who should return'. It's never Domus Nova rest assured!
It took me over 8 phone calls, 12 emails and threatening to contact the property ombudsman before they finally returned it.
I only dared writing a negative review today as I feared not getting back my money at all.
Domus Nova works together with Homemade Properties who supposedly manage the property. In reality they are an equal useless bunch of non-communicators giving ample opportunity to point fingers to the other team whenever you'll have a question.
Whenever you see the name Domus Nova or Homemade Properties come up - steer clear!
These agencies are shining examples of why we do not (and should not) trust property and estate agents. These people are the lowest lifeforms imaginable. No pride, no principles, just greed.
They do however feel very comfortable leaving you with no hot water for 2 weeks, extracting a 1000 pounds costs from your 2000 pounds deposit reasoning 'light bulb no longer working, light use dishwasher, white cotton sheet missing'.
Do not be mistaken they'll come up with all sorts of extra costs they did not mention beforehand. On top of that they held on to my deposit for over 2 months. I left the property on the 1st of May but I only got my deposit back today! Again they were twisting and turning, pointing in all directions: 'it's DPC who should return' 'it's the home property owner who should return', 'it's the landlord who should return'. It's never Domus Nova rest assured!
It took me over 8 phone calls, 12 emails and threatening to contact the property ombudsman before they finally returned it.
I only dared writing a negative review today as I feared not getting back my money at all.
Domus Nova works together with Homemade Properties who supposedly manage the property. In reality they are an equal useless bunch of non-communicators giving ample opportunity to point fingers to the other team whenever you'll have a question.
Whenever you see the name Domus Nova or Homemade Properties come up - steer clear!
These agencies are shining examples of why we do not (and should not) trust property and estate agents. These people are the lowest lifeforms imaginable. No pride, no principles, just greed.
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Latest Reviews
17th Jan 2020
reviewed by 'heiks'
7th Jul 2017
reviewed by 'shukurovaf'
23rd Jun 2017
reviewed by 'Juul'
Opening Hours
Address
Domus Nova
78 Westbourne Grove
Bayswater,London
Greater London
W2 5RT
020 8022 7153
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £650,000 | £650,000 |
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Overall
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Latest Properties
No Properties
Jan 17,2020
Jan 17,2020
2
people found
this helpful
this helpful
I had to deal with this agency twice and both times it was terrible experience.
They are extremely unprofessional, while I was selling my flat and heavily pregnant, the agent put me extremely under stress without considering the conditions I was in. I had to ...
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Jul 07,2017
Jul 07,2017
1
people found
this helpful
this helpful
Simply, do not even get close to them! They have the world's pettiest landlords who will try to rip you off and keep your ENTIRE deposit with absolutely NO EVIDENCE. Even the official check-out report showed minimal deductions, the landlord thought he should keep the ...
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Jun 23,2017
Jun 23,2017
1
people found
this helpful
this helpful
Terrible agency - ask huge sums of money but whenever a problem arises they 'apologize for not being able to help as we are merely an intermediate and do not manage the property'.
They do however feel very comfortable leaving you with no hot water ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
