Absolutely terrible service
Did not keep up with repairs on the property, eventually had to call in Environmental health, which assessed it unfit. Landlord let himself in at will. Did not give notice of inspections. Tried charging fees when offices closed early . Wiith holding information when asked for a reference so unable to move. Charging fees for a reference and not completing it.
Very unproffessional service rude and abrupt.
What agent could do to change your mind?
Improved customer service and standards that they advertise