“I was dealing with this agency while trying to get ......”
1 Star Review
Jun 22,2017
By:
'Liam'
Jun 22,2017
Branch: Glasgow, 1022 Cathcart Road
Services: Lettings (Prospective customer)
Rent PCM: £495
Would you recommend?: No
Postcode: G2
Branch: Glasgow, 1022 Cathcart Road
Lettings (Prospective customer)
Rent PCM: £495
Postcode: G2
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people found
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I was dealing with this agency while trying to get a flat in Glasgow, the agency seemed really nice and helpful but a few things changed in time.
First of all this letting agency is the only one of its kind to take a deposit to secure the application process, not to secure the property, but you have to hand over the deposit just to be considered. Once I handed over the deposit every time I dealt with them after that they were less helpful, in fact I felt as though they didn't want to speak to me at all. After a long application process that took about 2 weeks to complete I was then rejected and expected my deposit back, this then took roughly a week to process, they kept telling me that It'll be in tomorrow, we're having trouble with our system so eventually I threatened this very review I am writing now (Which I note I threatened immediately after they told me for the fourth time that it would be the next day) literally 30 minutes later and I notice my deposit has been returned, funny that isn't it that once threatened with a bad review the systems just happen to work?
I will not ever be considering this letting agency again, their reviews are atrocious.
Additional notes:
Due to having to send over the deposit I could not safely apply to any other property because they have a policy that when you place your deposit down and then withdraw from the application they will keep the deposit (Illegal I'm sure but still)
Due to the lengthy process I have now lost 3 weeks of flat searching time and have little more than a week left to search.
Dealing with agents who presented the property for viewing, the after hours agent was very rude and unhelpful
I am now dealing with Clyde Property, an agency who has been brilliant so far, but as an example of how uniquely terrible TLC is, Clyde have allowed me to view 3 properties in three days and the successful tenant has been announced only the day after each viewing, they have not asked for any holding fee until you are the chosen tenant, and I am waiting word back today about another property from them I have viewed.
I beg you, please, don't go with this letting agency, they are absolutely terrible, and there are many nicer, cheaper flats dealt with by much more respectable agencies.
Good luck on your flat/house hunting!
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