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May 15,2012
By: 'traces'
May 15,2012
7 people found
this helpful
WARNING - DO NOT USE THIS ESTATE AGENT. To say they are useless is an understatement. They are quite happy to take 10% of the rental income each month and do absolutely nothing for it. The tenants caused so much damage, never tended the garden in two years, never cleaned the windows, the house was filthy and greasy, this is just to start with. They flooded the kitchen, damaged the plaster and units and made a hole in the floor, when I insisted the tenants pay for the damage, they said, well it\'s an accident and claim off my insurance!!!! The so called check-out is a joke, I was not able to be present and inspected the property a few days after. Broken toilet seat, dirty bathroom, dirty oven, dirty carpets, crack in ceiling in pantry, cats used my staircase as a scratching post, garden over-grown with weeds, hedge died due to no-one cutting it in two years, plaster in kitchen ruined, black mould and paint hanging off bathroom ceiling. When I complained about their check out procedures and demanded to see the inventory, it was unbelieveable - nothing had been checked with the condition of the property when the tenants moved in - it took months to get any information out of them. Their staff are rude and ignorant and just do not give a damm. I have sent in a dispute to the TDS and surprise, surprise, due to their incompetent check-out, I am left with all the damage and dirty house to sort out. To say I\'m angry is an understatement.... I will never ever use them again and currently considering taking legal action as they have not kept to their terms and conditions under the contract I paid them for.,
What agent could do to change your mind?
Would be helpful if they were honest with me and actually cared about the landlords property rather than money.
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IMS Lettings Ltd

36 market place Derby

01332 366333

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