Agent terribly unhelpful on entering the office - not understand the needs of a buy-to-let investor in any way what so ever - and neither did anyone in this nice looking, big office. On rechecking the internet they failed to flag many properties. They had no idea of what charges or leases were on many of their properties. Their entries on the web often fail to show any info including dimensions! (mainly for smaller 1 bed properties). All in all highly insufficient for the "market leader" with such a big office - they need to realise how to sell and what many of investors need - not the brain dead pap I can read from the details anyway.