I am currently with Pinnacle and have found them ignorant, incompetent and downright rude.
We have pestered them to help with the vast amount of damp in the bedrooms, rainwater running down the walls INSIDE the kitchen - over a plug socket and the general maintenance (or lack of) in the property. NONE of these problems have been addressed.
We took it upon ourselves to redecorate to remove mold and re-paint the walls and also have cleaned the carpets as they were full of mites.
We are due to move out in a few months and after reading other reviews, are worried that the disrepair that some of the house is still in will affect our deposits.