We recently rented a flat for a year through Chimneys and I must say that it was a very straightfotrward experience which is more than can be said for some agents we have used in the past. The application process was clear & transparent - no hiddedn fees, everything was laid out in the application form. We signed the contracts and got the keys without any fuss. At the end of the year we were checked out by John again without an effort to stick us for painting a room because we had made some small marks which had happened to us with another local agent. We got all our deposit back two days after we handed in our paid utility bills.Chimneys is a professional and friendly agency and I can only think that the people who complain did not follow the rules set out in the terms and conditions on the application form or in the check out notes you are sent at the end of the tenancy. An excellent company who don\'t deserve to be slagged off.