“Very friendly and positive initial meeting, but not followed through ......”
1 Star Review
Jun 09,2017
By:
'EMMERSON'
Jun 09,2017
Branch: Crook, 23 Church Street
Services: Lettings (as a Landlord)
Rent PCM: £460
Would you recommend?: No
Postcode: DL15
Branch: Crook, 23 Church Street
Lettings (as a Landlord)
Rent PCM: £460
Postcode: DL15
2
people found
this helpful
Very friendly and positive initial meeting, but not followed through at all. Hugely disappointing. Very poor communication, which was important to us as we live 200 miles away from the property we're renting out. We spent £30k renovating a property to a very high standard. Several agents were keen to market it, but we chose Reeds Rains. They held onto six months' rent payment (cleared funds) for weeks, despite our chasing it. When we complained in writing, listing several points, we received a response that included: I personally feel that you have received a good service, Still no response from the branch manager.
Comment on agent fees
Very annoyed that they took six admin fees for processing a single payment of six months' advance rent payment.
2
people found
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