Horrific! At first, this company seems like they know what they are talking about and seem to care about your needs but all soon changes after signing. When we first moved into a property, they gave us the wrong keys and from there is all went down hill. These people will lie to you (particularly the agent Amber), try to intimidate you and try to add charges for everything. They have no clue about rental legislation and will try to fob you off with a lot of agent jargon in order to include extra charges. They will also try to help the landlord claim back your deposit at the end of tenancy, even if they know they are wrong in doing so. DO NOT rent (and I suggest \'or buy\') a property through this company.
What agent could do to change your mind?
Nothing would ever change my mind about this agent. Absolute disgrace!