Worcester Office, Worcester, WR3
4.9/5, 269 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Buying a new house is stressful and something you do ......”

Share on :
Jun 02,2017
Minithumbup
By: 'Russell'
Jun 02,2017
9 people found
this helpful
Buying a new house is stressful and something you do everyday... but Zoe made the whole process a pleasure. Highly recommend.
Was this helpful? Yes
By: Richard Shelton
Jun 26, 2017
Dear Russell

Thank you for your comments. Zoe is really pleased that you felt the process was a pleasure.

Kind regards
Richard

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Shelton and Lines
37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905 616330

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £88,000 £1,600,000
Lettings 100% 95% £382 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 12 1 147 5 85 1 9 1
Areas covered
  • WR3
  • WR1
  • WR2
  • WR4
  • WR5
  • WR6
  • WR7
  • WR8
  • WR9
  • WR14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales DPS Move With Us National Homes Network
Latest Properties
Images & Videos

“Absolutely fantastic company. We were with an......”

Share on :
Mar 15,2024
Minithumbup
Simon Lines
Dawn Hancox
By: 'Mark Tansley'
Mar 15,2024
0 people found
this helpful
Absolutely fantastic company. We were with another company who were a complete waste of our time. We move to Shelton and Lines, and things started to move straight away. The sign went up 1st day, we had a viewing on day 3. We as good as ...
read full review
Was this helpful? Yes

“No words can describe how happy I am going wi......”

Share on :
Mar 12,2024
Minithumbup
Dawn Hancox
By: 'Paul'
Mar 12,2024
1 people found
this helpful
No words can describe how happy I am going with Dawn from Shelton & Lines for the selling my property. We have used previous agents but where not satisfied with the results and viewings and when I decided to go ahead with Dawn I was ecstatic ...
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 13, 2024
View all comments (1)
Dear Paul, Thank you for sharing your experience, I am delighted you are happy with the service and the result in selling your house. Kind regards Richard ...

“Exceptional service! Simon demonstrated great......”

Share on :
Feb 21,2024
Minithumbdown
Simon
By: 'Bakers'
Feb 21,2024
1 people found
this helpful
Exceptional service! Simon demonstrated great professionalism, responsiveness, and expertise throughout the entire process. Highly recommend for a seamless and stress-free experience....
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 13, 2024
View all comments (1)
Dear Bakers, A stress-free experience is something that Simon strives for with every client,. Thank you so much for sharing this. All the best, Richard ...

“Lovely staff....”

Share on :
Feb 12,2024
Minithumbup
Dawn Hancox
Simon
By: 'Colleen Fenson'
Feb 12,2024
1 people found
this helpful
Lovely staff. The staff we encountered at the Worcester branch of Shelton and Lines whilst purchasing our property were nothing but helpful . They kept us informed as sale progressed , not once did we any less valued than their vendor ( which is not usually the case ...
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 13, 2024
View all comments (1)
Dear Collen Fenson, Thank you, we treat all our clients equally, I am delighted you you have recognised this. Thanks again! Kind regards Richard ...

“Used before , and was excellent, so why go el......”

Share on :
Jan 11,2024
Minithumbup
By: 'Lee'
Jan 11,2024
1 people found
this helpful
Used before , and was excellent, so why go elsewhere. Great communication from start to finish. Highly recommended....
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 13, 2024
View all comments (1)
Dear Lee, Good communication is vital, thank you so much. If you need us again, please return! All the best, kind regards Richard ...

“Purchased a property in November 2023 and the......”

Share on :
Jan 08,2024
Minithumbup
Simon Lines
Leigh Bradnick
By: 'Jon'
Jan 08,2024
2 people found
this helpful
Purchased a property in November 2023 and the staff were very helpful in getting things pushed through for me as I was renting and my contract was coming to an end, things with the sale were dragging on but the staff worked hard to ensure everything ...
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 13, 2024
View all comments (1)
Dear Jon, Thank you. We are aware as a first time purchase it can be quite a daunting process. We pride ourselves on being as helpful as possible and being on-hand with all the documentation involved. I wish you many happy years in your new home. Kind regards Richard ...

“Recent apartment purchase in Worcester...”

Share on :
Dec 30,2023
Minithumbup
Simon
By: 'Wayne'
Dec 30,2023
2 people found
this helpful
I recently purchased my apartment through Shelton & Lines and mainly via Simon Mallett. Although we had some hurdles to overcome - we finally completed before Christmas and this is largely down to Simon doing all of the chasing on a daily basis - keeping me ...
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 13, 2024
View all comments (1)
Dear Wayne, Sometimes people don't realise how much work is involved with making sure a property purchase completes, so thank you for recognising this. We are grateful for your review and wish you all the happiness in your new home. Kind regards Richard ...

“With the sale of our apartment Dawn and Simon......”

Share on :
Dec 19,2023
Minithumbup
Simon
Simon Lines
By: 'Iain & Jane'
Dec 19,2023
1 people found
this helpful
With the sale of our apartment Dawn and Simon have been fantastic and in our case Simon was particularly outstanding, exploiting his brilliant negotiating skills with the buyer thorough to completion. They went above and beyond and we would definitely recommend Shelton&Lines Worcester to ...
read full review
Was this helpful? Yes
By: Richard Shelton
Dec 19, 2023
View all comments (1)
Dear Iain & Jane, Negotiating with all parties within a property sale is something that some people don't realise is so important and ads a lot of value. When selling a property there is much more to it other than just listing it online etc. Thank you for taking the time to review, its much appreciated. Kind regards Richard ...

“Having experienced different agents in Worces......”

Share on :
Dec 07,2023
Minithumbup
Dawn Hancox
Simon
By: 'Cameron Armstrong'
Dec 07,2023
2 people found
this helpful
Having experienced different agents in Worcester, Dawn and Simon from Shelton and Lines are by far the best agents in the city. Both, are straightforward, intuitive and brilliant listeners, whom I cannot recommend highly enough to everyone in Worcester when it comes to selling properties ...
read full review
Was this helpful? Yes
By: Richard Shelton
Dec 11, 2023
View all comments (1)
Dear Cameron Armstrong, your review is very much appreciated. Caring is a value we believe is crucial in being successful, so I thank you a lot for recognising this and sharing your experience. Kind regards Richard ...

“As buyers we found all staff we interacted wi......”

Share on :
Nov 30,2023
Minithumbup
Simon
Dawn Hancox
By: 'Viv'
Nov 30,2023
1 people found
this helpful
As buyers we found all staff we interacted with to be helpful and courteous, and prompt to answer queries. They always seemed to have time for us if we popped into the office, which is not always the case! If you're selling, you can know ...
read full review
Was this helpful? Yes
By: Richard Shelton
Dec 11, 2023
View all comments (1)
Dear Viv, your review is much appreciated. We all understand that buying a property can sometimes be a daunting task and having time for our customers is therefore very important. Thanks again, kind regards Richard ...

“I had great service from Leigh, Simon and Daw......”

Share on :
Nov 29,2023
Minithumbup
Simon
Leigh Bradnick
By: 'David'
Nov 29,2023
1 people found
this helpful
I had great service from Leigh, Simon and Dawn, who kept me well informed about viewings and gave feedback on them, and assisting with the sale....
read full review
Was this helpful? Yes
By: Richard Shelton
Dec 11, 2023
View all comments (1)
Dear David, it is very kind of you to share your thoughts on here, we really appreciate it. Thank you, kind regards Richard ...

“Dawn and Simon have been fantastic and thorou......”

Share on :
Nov 20,2023
Minithumbup
Dawn Hancox
Simon
By: 'Hayley'
Nov 20,2023
1 people found
this helpful
Dawn and Simon have been fantastic and thorough throughout the whole process. They went above and beyond communicating between both parties to resolve any issues or queries we had. Definitely recommend Shelton&Lines Worcester to anyone in the future!...
read full review
Was this helpful? Yes
By: Richard Shelton
Dec 11, 2023
View all comments (1)
Dear Hayley, good communication is critical when buying and selling a property, I'm really pleased you have found Simon and Dawn fantastic! All the best, Richard ...

“Excellent. I used S&L for rental to find & ve......”

Share on :
Sep 21,2023
Minithumbup
Emma Collins
Dawn Hancox
By: 'Craig'
Sep 21,2023
0 people found
this helpful
Excellent. I used S&L for rental to find & vet tenants & Sales, on all occasions I was very impressed with the friendly professional service I was given. Kept well informed and advised....
read full review
Was this helpful? Yes

“Excellent. I used S&L for rental to find & ve......”

Share on :
Sep 21,2023
Minithumbup
Emma Collins
Dawn Hancox
By: 'Craig'
Sep 21,2023
0 people found
this helpful
Excellent. I used S&L for rental to find & vet tenants & Sales, on all occasions I was very impressed with the friendly professional service I was given. Kept well informed and advised....
read full review
Was this helpful? Yes
By: Richard Shelton
Dec 11, 2023
View all comments (1)
Dear Craig, thank you for taking time to leave a review, it really is appreciated. Richard ...

“Dawn has been totally ahead of the ball, fro......”

Share on :
Sep 13,2023
Minithumbup
Dawn Hancox
By: 'John'
Sep 13,2023
2 people found
this helpful
Dawn has been totally ahead of the ball, from the valuation through to completion. We couldn’t have asked for a more professional and informative person to deal with, nothing has been a problem and friendly help was always given needed. It has been a ...
read full review
Was this helpful? Yes
By: Richard Shelton
Sep 13, 2023
View all comments (1)
Dear John, Thank you for sharing your experience selling with us, understanding our clients needs is really important when buying and selling property (homes). Thanks again, all the best. Kind regards Richard ...

“A positive experience...”

Share on :
Aug 14,2023
Minithumbup
Dawn Hancox
By: 'Andy'
Aug 14,2023
2 people found
this helpful
Dawn has provided regular and clear communication. She was able to answer any queries that we had and kept us up to date with any developments. We have been very happy with the service provided....
read full review
Was this helpful? Yes
By: Richard Shelton
Aug 14, 2023
View all comments (1)
Dear Andy, Thank you. Good plain talking communication is an important part in helping people buy and sell their homes. The lack of it is one of the most common complaint our industry has deal with, hence why just the "on-line" agencies didn't take off as predicted. Thanks again, all the best, Richard ...

“An absolute pleasure dealing with Dawn from S......”

Share on :
Jul 12,2023
Minithumbup
Dawn Hancox
By: 'Aimee'
Jul 12,2023
2 people found
this helpful
An absolute pleasure dealing with Dawn from Shelton and lines. Communication was fabulous and she really went above and beyond to help the entire process run smoothly x...
read full review
Was this helpful? Yes
By: Richard Shelton
Jul 17, 2023
View all comments (1)
Dear Aimee, Thank you! communication is "key" when helping people buy and sell property, and Dawn and our team are very aware of this. Thank you for sharing your thoughts. Kind regards Richard ...

“We are pleased with how smoothly our recent p......”

Share on :
Jul 11,2023
Minithumbup
Dawn Hancox
By: 'Nicola Harper'
Jul 11,2023
1 people found
this helpful
We are pleased with how smoothly our recent purchase has been. Dawn has been helpful and professional with regards to managing this process for us. She recommended solicitors (Ison Harrison) and financial advisor (Vanessa Tuzzio) - both of whom have been very useful contacts. She ...
read full review
Was this helpful? Yes
By: Richard Shelton
Jul 17, 2023
View all comments (1)
Dear Nicola Harper, Thank you for your review, we provide contacts for the whole buying and selling process so our clients have a stress free (as possible) experience, I am delighted you are happy. All the best, Richard ...

“First home...”

Share on :
Jun 22,2023
Minithumbup
Dawn Hancox
By: 'Jonathan Martin'
Jun 22,2023
2 people found
this helpful
Dawn was brilliant, She made buying our first home nice and easy. Highly recommend....
read full review
Was this helpful? Yes
By: Richard Shelton
Jul 17, 2023
View all comments (1)
Dear Jonathan Martin, Nice and easy isn't something you hear all the time! I am really pleased. Thank you I hope you love your new home. Kind regards Richard ...

“The service was excellent from start to finis......”

Share on :
May 02,2023
Minithumbup
Dawn Hancox
By: 'Charlie'
May 02,2023
3 people found
this helpful
The service was excellent from start to finish. Dawn and everyone else did a fantastic job from marketing through to completion. I would highly recommend Shelton and Lines to anyone selling a property...
read full review
Was this helpful? Yes
By: Richard Shelton
May 02, 2023
View all comments (1)
Dear Charlie, Thank you so much for taking the time out to share your thoughts. Your recommendation is very much appreciated. Kind regards Richard ...

“Dawn has been a really great agent helping us......”

Share on :
Apr 28,2023
Minithumbup
Dawn Hancox
By: 'Jo'
Apr 28,2023
3 people found
this helpful
Dawn has been a really great agent helping us get a home. When showing us around the property initially she really showed us her wealth of knowledge around properties and how you can improve or upgrade them. Dawn guided us through all the stages really ...
read full review
Was this helpful? Yes
By: Richard Shelton
May 02, 2023
View all comments (1)
Dear Jo, Being "super" helpful is a lovely compliment, thank you! Dawn is so pleased you are happy. Thank you for taking the time to share your thoughts. All the best, Richard ...

“Property Purchase WR1...”

Share on :
Apr 25,2023
Minithumbup
Dawn Hancox
By: 'Ashley King'
Apr 25,2023
3 people found
this helpful
After a two year house search, Dawn made the purchase of my new property effortless! Always on the other end of the phone and able to answer any questions I had along the way. Dawn was instrumental in conversing with the vendors and helped me ...
read full review
Was this helpful? Yes
By: Richard Shelton
May 02, 2023
View all comments (1)
Dear Ashley King, I am delighted you are happy, 2 years too! Thank you for sharing your experience, it is much appreciated. Kind regards Richard ...

“Customer service was excellent from start to ......”

Share on :
Apr 25,2023
Minithumbup
Dawn Hancox
By: 'Mr'
Apr 25,2023
2 people found
this helpful
Customer service was excellent from start to finish. Dawn was excellent along with all other members of staff. Highly recommended to anyone selling a property...
read full review
Was this helpful? Yes
By: Richard Shelton
May 02, 2023
View all comments (1)
Dear Mr, Thank you very much! ...

“Service and support was over and above....”

Share on :
Mar 28,2023
Minithumbup
Dawn Hancox
By: 'Sandra Champken'
Mar 28,2023
2 people found
this helpful
Service and support was over and above my expectations. Never having to sell a house before I needed careful and delicate guidance from start to finish which Dawn provided. Not only was there guidance with the selling of the property but also assistance with documents ...
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 28, 2023
View all comments (1)
Dear Sandra Champken, it is very good of you to write such kind words. Your recommendation is very much appreciated. Here is a link to our site, we pay £100.00 for a successful recommendation https://www.sheltonandlines.co.uk/refer-a-friend Thanks again, all the best Richard ...

“Sold my property in WR3 with Shelton & Lines.......”

Share on :
Mar 28,2023
Minithumbup
Dawn Hancox
Leigh Bradnick
By: 'Rhodri'
Mar 28,2023
2 people found
this helpful
Sold my property in WR3 with Shelton & Lines. Dawn dealt with my sale and she was excellent, I knew as soon as I met her that she was the agent for me. Fast, punctual with great experience & knowledge she can't be beat. The rest of ...
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 28, 2023
View all comments (1)
Dear Rhodri, Dawn is very experienced and highly regarded in our trade, I am very pleased you were happy with everything. Thank you for sharing your thoughts, it is much appreciated! Kind regards Richard ...

“Great experience through from Dawn at S&H. Sh......”

Share on :
Mar 20,2023
Minithumbup
Dawn Hancox
By: 'David'
Mar 20,2023
2 people found
this helpful
Great experience through from Dawn at S&H. She handled our sale and onward purchase. Despite a few challenges, Dawn was very helpful and knowledgeable with good communications throughout the process. I'd definitely recommend using S&H to friends and family....
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 20, 2023
View all comments (1)
Dear David, Thank you for sharing your experience. Good communication is vital, I'm pleased you recognised this as a positive. also, Thank you in advance for any recommendations! All the best, kind regards Richard ...

“We purchased a property through Shelton and L......”

Share on :
Mar 16,2023
Minithumbup
Leigh Bradnick
By: 'Kim'
Mar 16,2023
3 people found
this helpful
We purchased a property through Shelton and Lines, we have had constant help, advice and support throughout the entire process . Absolutely fantastic estate agent’s . Massive thanks to Matthew Cole who has literally been amazing and constantly chases all the chain and keeps us updated. ...
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 20, 2023
View all comments (1)
Dear Kim, Firstly - thank you. Estate agency is really about helping people, if someone wants to work in estate agency because they "like" property, this isn't good enough for us, it is more about helping people than the actual bricks and mortar and your review certainly highlights this. Thank you again, all the best, Richard ...

“Shelton & Lines were professional and helpful......”

Share on :
Feb 26,2023
Minithumbup
Leigh Bradnick
By: 'A'
Feb 26,2023
2 people found
this helpful
Shelton & Lines were professional and helpful as we were first time buyers. We were allowed a number of viewings at times that suited us and they provided us with lots of information about purchasing and the the process. Matthew was our estate agent and put ...
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 20, 2023
View all comments (1)
Dear A, Thank you very much, recommendation is so important to us! We really hope you enjoy your new home. Kind regards Richard ...

“I had previous experience of Shelton & Lines ......”

Share on :
Feb 22,2023
Minithumbup
Dawn Hancox
By: 'David'
Feb 22,2023
2 people found
this helpful
I had previous experience of Shelton & Lines having previously used them a s the letting agent of the property that I have now sold. The letting side of the business had always been a pleasure to deal with so it was a natural choice to ...
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 20, 2023
View all comments (1)
Dear Dave It is much appreciated you taking the time to write your review, it is very kind of you! We all wish you the very best for the future. Kind regards Richard ...

“Just wanted to comment on the the excellent s......”

Share on :
Feb 03,2023
Minithumbup
Leigh Bradnick
Dawn Hancox
By: 'Nicolas Round'
Feb 03,2023
3 people found
this helpful
Just wanted to comment on the the excellent service from Shelton and lines estate agents in Worcester. Mathew and Dawn were very helpful, as first time buyers they were patient with us when not knowing the process and answering our questions. The top of the ...
read full review
Was this helpful? Yes
By: Richard Shelton
Feb 14, 2023
View all comments (1)
Dear Nicolas Round, Buying your first home is really exciting but we can be a little daunting too, we are always here to help through the process. Thank you for sharing the "excellent service" you experienced :-) All the best, kind regards Richard ...
Staff picture Dawn Hancox
(113)
Staff picture Simon
(48)
Staff picture Leigh Bradnick
(20)
Staff picture Simon Lines
(18)
Staff picture Emma Collins
(13)
Staff picture Richard Shelton
(6)
Staff picture Andrew Done
(2)
Staff picture Jan

Tenant Fees

NO LET, NO FEE.
Last updated at 12/09/2018, 2:53 PM by Shelton and Lines - Worcester Office, Worcester, W
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – [email protected]. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester

Awards won by Shelton and Lines, Worcester WR3 7LG



Get in touch with

Shelton and Lines

Branch - Worcester Office, Worcester, WR3