I rented with Martin and Co for 2 years. The bathroom hot tap stopped working in June, we contacted them immediately, several times. They sent someone out, he promised a whole new bathroom as it was falling apart (avocado suite suggests it had a good life!) Nothing happened. Eventually we gave up and moved out 9 months later, tap still not fixed. They want £200 of our deposit for cleaning. We cleaned the house completely before moving out. Luckily i took photos and have witnesses. It is in dispute. Martin and Co have a very bad reputation amongst people I have spoken to in Coventry. I should have listened!