Petty Son & Prestwich
Wanstead Lettings Department, London, E11
4.9/5, 110 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

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“Long overdue review on our terrible experience letting our house ......”

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May 30,2017
Minithumbdown
By: 'Sophie'
May 30,2017
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Long overdue review on our terrible experience letting our house with Pettyson & Prestwich whilst abroad in Australia last year. Our tenants and in turn, the agents turned out to be very problematic.
The tenants consistently paid rent late which Pettyson seemed to not care about and did little to help. The tenants also caused damage and many changes to our house including putting a hole in the bath, breaking the bathroom tap, demanding the kitchen flooring be replaced, painting our bedrooms without permission, the list goes on and unfortunately the agents did nothing to help us. In fact they exasperated the situation, making it so stressful that we decided to move back from Australia. We feel the agent took advantage of our distance and will never be renting our home out again thanks to this experience. The owner is also very unprofessional and included us on an email by accident where he made fun out of us (we had told them that because the tenants paid their rent late our bank account was going to go overdrawn, hardly an amusing matter.)
Bottom line, they may be fine for sales however do not trust this agent with letting your property whilst abroad!
Was this helpful? Yes
By: Stella Murray
Jun 15, 2017
Dear Sophie,

We are sorry to have received such a negative review from you and would like to respond to the points you raised as we pride ourselves and are renowned for our customer service as all the other reviews will confirm. Testament to this is the many hours that as a company we dedicated to your file over the course of the tenancy. There were complicated and often time consuming maintenance issues that were dealt with in an efficient and thorough manner throughout the tenancy. At the end of the tenancy we were able to assist in your successful substantial claim to recover the costs for damages from the tenants deposit.

You mention the tenants consistently paid the rent late, our records show that during the eight months of the tenancy the rent was paid late twice and was rectified within days. We updated you regularly and kept you informed of the tenants reasons for this. Four months were actually paid early and the other two on time.

Our records also show that we received an email from yourselves informing us that there was an unavoidable reason why you needed to return to the UK. Therefore we were very surprised by your statement that we were the reason for your premature return.

As the tenancy ended in April 2016 we hope that the last 15 months back in the property have been a happy time for you!

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Opening Hours
Address

Petty Son & Prestwich
11 Woodbine Place
London
Greater London
E11 2RH
0208 989 2091

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £77,000 £1,337,000
Lettings 100% 95% £1,000 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 2 11 1 42 0 42 0 1 0
Areas covered
  • E11
  • E17
  • E18
  • CM16
  • IG8
  • IG9
  • IG10
  • IG11
  • IG4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS SAGEagent
Latest Properties

“Highly recommend! Catherine in particular was amazing!...”

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Feb 26,2024
Minithumbup
catherine
By: 'Zoe'
Feb 26,2024
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We first came across Petty Son and Prestwich on a viewing. After what had been a disastrous year and experience for us trying to sell our property, we immediately loved Catherine! Her warmth friendliness and professionalism was nothing like we had come across in the ...
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“Very good experience!...”

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Jan 21,2024
Minithumbup
By: 'Kseniia'
Jan 21,2024
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We’ve had a very good experience with Petty Son and Prestwich as first-time buyers. They’ve arranged the viewing of our preferred property immediately after it went on the market, and our offer was accepted within a few days. Easy and professional!...
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“Really happy to recommend Petty Sons & Prestw......”

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Jan 07,2024
Minithumbup
By: 'Joanna SOMMERVILLE'
Jan 07,2024
0 people found
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Really happy to recommend Petty Sons & Prestwich. We bought and sold with them and they were knowledgeable, professional and friendly throughout. Everyone on the team is helpful, dedicated and proactive and made the whole process as hassle free as buying and selling can be! Wouldn't ...
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“Superb local firm who look after you at eve......”

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Jan 04,2024
Minithumbup
By: 'Pauline Thurman'
Jan 04,2024
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Superb local firm who look after you at every stage. They recently helped me to sell my flat. Super friendly staff who remember your name - you're never just a number to this firm. Would recommend them to anyone....
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By: Fay
Jan 04, 2024
View all comments (1)
Thank you so much Pauline, we have absolutely loved assisting you in the sale of your wonderful flat and hope will be very happy in your new home. We will not only miss you but the lemon cake you have often brought in to us (as this just happens to be the very best lemon cake in the world). Best wishes from all the team x ...

“Great service from Petty Son & Prestwich...”

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Dec 12,2023
Minithumbup
By: 'Geoff Shaw'
Dec 12,2023
0 people found
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Petty Son gave us great service from our initial meeting through to sale completion of Dad's Wanstead flat in early December. They provided very prompt response to calls/emails, provided realistic expectations on sale price that were met, and the staff were always friendly and ...
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“We sold our house with Petty Son...”

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Oct 14,2023
Minithumbup
By: 'John'
Oct 14,2023
0 people found
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We sold our house with Petty Son during one of the worst times to sell in recent years, the interest rate hike. They made sure we only got serious buyers through the door and the communication and selling process was good. As an independent outfit ...
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“Communicative, expert agents who supported us as first time buyers!...”

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Oct 09,2023
Minithumbup
Elaine Robinson
By: 'Lorna'
Oct 09,2023
0 people found
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We had a great experience as first time buyers with Petty Son and Prestwich. Elaine and Janine supported us throughout the process and kept everything moving. They were always happy to answer any questions and we felt in very good hands. Their communication was excellent, ...
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“Great service, from start to finish....”

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Sep 23,2023
Minithumbup
By: 'Manon'
Sep 23,2023
0 people found
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Great service, from start to finish. The team was super helpful, especially Janine and Elaine, who really helped progress the purchase and even helped us with useful information to find our feet in the area. Thank you all, we would highly recommend your service....
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“Sale of flat in Wanstead...”

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Sep 11,2023
Minithumbup
Daniel
By: 'Oliver Evans'
Sep 11,2023
0 people found
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We sold our flat in Wanstead with Petty Son and Prestwich and would highly recommend them. All of the agents in their office work on the case which makes for a really smooth process and the sales progression team were fantastic towards the end of ...
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“Amazing estate agents...”

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Sep 09,2023
Minithumbup
By: 'Fran'
Sep 09,2023
0 people found
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I would absolutely recommend Petty Son & Prestwich to anyone purchasing a property. The whole team were incredibly helpful, friendly and patient. We worked most closely with Elaine and Janine who were both great, and whose attentiveness & knowledge helped us navigate through a tricky sale....
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“Professional and knowledgeable...”

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Sep 08,2023
Minithumbup
By: 'Uma'
Sep 08,2023
0 people found
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Professional and responsive service. Very knowledgeable about the Wanstead property market and appreciated the sound advice. Thank you - both properties sold which really helped us to move forward with our new countryside living!...
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“Petty Son and Prestwich are fantastic......”

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Aug 25,2023
Minithumbup
By: 'Chris'
Aug 25,2023
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Petty Son and Prestwich are fantastic for both buying and selling homes. 10/10 would highly recommend!...
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“Class agency...”

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Jul 22,2023
Minithumbup
By: 'Rachel Berkoff'
Jul 22,2023
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Petty Son & Prestwich are a class agency - super quick replies, really friendly faces, and great at chasing to keep things moving. Would highly recommend!...
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“Absolutely first class service from start to ......”

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Jul 22,2023
Minithumbup
By: 'Jo'
Jul 22,2023
0 people found
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Absolutely first class service from start to finish! Every single agent was brilliant at completing their section of the journey. Completely delighted with both sale and purchase. Thank you!...
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“Petty’s are by far the best in the business, ......”

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Apr 28,2023
Minithumbup
By: 'Philip'
Apr 28,2023
0 people found
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Petty’s are by far the best in the business, with expertise in every area of the process, making it as painless an experience as it’s possible to do. The company has a great culture and has the best people in the business. We ...
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“PettySon & Prestwich are amazing!The team w......”

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Mar 31,2023
Minithumbup
Julie Hamilton - Grant
By: 'Ryan M'
Mar 31,2023
0 people found
this helpful
PettySon & Prestwich are amazing! The team were super helpful in every part of my stay in their property. The main team members that I were in regular communication with were Julie and Tracey, but other members like Zoe, Alice and Emma were also super helpful ...
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“Exceptional Estate Agents...”

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Mar 20,2023
Minithumbup
By: 'Kate'
Mar 20,2023
0 people found
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I am so grateful I found Petty Son and Prestwich to be my agents for my sale and would highly recommend. Catherine was brilliant; knowledgable, thorough and got the team to do a great job of marketing the property. Given that there was a tricky ...
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“My experience as a buyer with Petty Son And P......”

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Feb 15,2023
Minithumbup
By: 'Darren'
Feb 15,2023
0 people found
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My experience as a buyer with Petty Son And Prestwich was very positive. In the viewings phase I had the opportunity to ask questions of sales agents that were punctual, accurate in their responses and not pushy in their manner. I found the desire to ...
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“Great estate agents...”

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Feb 10,2023
Minithumbup
By: 'Sally'
Feb 10,2023
0 people found
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I bought and sold my London property with Petty Son and Prestwich and they were incredibly helpful and offered a very personal service on both transactions. Highly recommended....
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“A rare gem. The very embodiment of integrity,......”

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Feb 07,2023
Minithumbup
By: 'Liam'
Feb 07,2023
0 people found
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A rare gem. The very embodiment of integrity, service & consistency. Highly recommend the agency. I had over fourteen years of super service and professionalism....
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“My partner and I had the worst renting experi......”

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Dec 31,2022
Minithumbdown
Julie Hamilton - Grant
By: 'Rodrigo Duarte'
Dec 31,2022
0 people found
this helpful
My partner and I had the worst renting experience renting with these guys, unfortunately. First, when we were moving in, the furniture was terrible, so we stored all the terrible furniture in the cupboards because the landlord/lady did not want to get rid of ...
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“New Landlord...”

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Dec 14,2022
Minithumbup
Julie Hamilton - Grant
By: 'Andrew Mutter'
Dec 14,2022
0 people found
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I am a new landlord, and Petty Son and Preswich has made the whole process of letting out my flat easy. They booked cleaners and tradesmen to sort out some of the problems I had and we soon had it let with a great tenant ...
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“Exemplary letting agent...”

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Oct 19,2022
Minithumbup
Julie Hamilton - Grant
By: 'Dominic F'
Oct 19,2022
0 people found
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My family & I rented a property managed by Petty Son and Prestwich from 2021-22, and there simply are insufficient superlatives in the English language to do justice to the service we have received over the past 18 months. From initial point of contact about properties to ...
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“Very easy to work with, efficient and profess......”

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Sep 16,2022
Minithumbup
By: 'Fred'
Sep 16,2022
0 people found
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Very easy to work with, efficient and professional. The sale of our house went through in just over a month! Would recommend!...
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“Petty Son & Prestwich were efficient, friendl......”

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Sep 13,2022
Minithumbup
By: 'Robin Jacobs'
Sep 13,2022
0 people found
this helpful
Petty Son & Prestwich were efficient, friendly and very proffesional throughout the process of buying and selling our properties. They were at the end of a phone or email for anything and we found them very supportive. This was our first move in 38 years so it ...
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“We used Pettyson & Prestwich for the sale of ......”

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Sep 12,2022
Minithumbup
By: 'Bailey Carter'
Sep 12,2022
0 people found
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We used Pettyson & Prestwich for the sale of our house, everyone we dealt with from start to finish was so helpful, friendly and always just a phone call away. Any questions we had were dealt with immediately and professionally. We highly recommend them and would ...
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“Great team...”

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Sep 12,2022
Minithumbup
By: 'Bailey'
Sep 12,2022
0 people found
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We used Pettyson & Prestwich for the sale of our house, everyone we dealt with from start to finish was so helpful, friendly and always just a phone call away. Any questions we had were dealt with immediately and professionally. We highly recommend them and would ...
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“Pettyson and Prestwich...”

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Aug 17,2022
Minithumbup
By: 'Julia'
Aug 17,2022
0 people found
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We can highly recommend Pettyson and Prestwich. They were invaluable in making our sale and purchase as smooth as possible and our whole process was completed in less than 3 months! They are highly regarded in Wanstead and will certainly be our first point of call ...
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“Great experience...”

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Aug 14,2022
Minithumbup
By: 'Philip'
Aug 14,2022
0 people found
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We recently purchased a house through Petty Son and Prestwich. We had a few set-backs on the way but the staff at Petty Son and Prestwich were always positive, helpful and available. We are really grateful for all their support during the process....
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“Great experience...”

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Aug 14,2022
Minithumbup
By: 'philip'
Aug 14,2022
0 people found
this helpful
We recently purchased a house through Petty Son and Prestwich. We had a few set-backs on the way but the staff at Petty Son and Prestwich were always positive, helpful and available. We are really grateful for all their support during the process....
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Staff picture Jennie Lawley
(7)
Staff picture Julie Hamilton - Grant
(6)
Staff picture Mia
Staff picture Zoe

Vendor Fees

1%

Landlord Fees

9% - 12% depending on service level

Tenant Fees

No fees set.
Last updated at 18/12/2023, 10:56 AM by Fay Maulik-Hann
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:56 AM 18/12/2023 by Fay Maulik-Hann

Awards won by Petty Son & Prestwich, London E11 2RH



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