Acres Estate Agents
Four Oaks lettings, Sutton Coldfield, B74
2.1/5, 7 reviews
28% recommended
50% sales valuation accuracy
60% sales fee satisfaction



Property Features


“I don't normally write reviews, especially bad ones, but my ......”

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May 25,2017
Minithumbdown
By: 'Dee'
May 25,2017
5 people found
this helpful
I don't normally write reviews, especially bad ones, but my experience as a potential buyer with the Acres was diabolical, so I feel I have the duty to warn those who might want to hand their porperies for Acres to sale.

From the first point of contact: I rang 4 times over two weeks to book my viewing but every time they answer the phone I be told the lady in charge of that property wasn't available,sometimes they will tell me they will get back to me but I never heard anything back. Until I get quite serious with their manager on my 5th attempts , and eventually got it done.

On the day of viewing: to many of my questions about the property and the area, the staff who show me around has no a clue, she couldn't even find her way back from the garden- I directed her. She keep saying: 'sorry I don't know about the area at all ',' oh, I have such a long day it really mess my head ' and ' It's my first time to be in the property...'make me wonder why she will be employed if she doesn't know anything about the product she is saling and doesn't seems to have the mental capacity to cope with her day job, she forgot to give me the brochure of the property BTW, Apart from it, she is a very nice and agreeable lady.

On my way to the next property, as not be given a written address through mail/text, I misheard the house number letter A as number 8, that cost me a long time to find the wrong property, at the end I rang the agency and have the clarification,not knowing the area I asked for help in direction, instead of being helpful I be told in a stern voice: 'if you won't be there in the next couple of minutes, your appointment will be cancelled due to your lateness.'

I told them I am so glad my house is not in their hand to sale, because I will be heart broken if I know my potential buyers are so terribly treated and be turned away.

It almost feels like watching a comedy -I can hardly believe the staffs can be so badly trained-no manners, not professionalism,Even worse, no one care. If I were the company owner and I read these reviews, I will be very worry. we all know what happen in such a competitive market place -when the trust of your costumers leave you, so as your business.

Good luck Acres!
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Opening Hours
Address

Acres Estate Agents
74B Walsall Road
Four Oaks,Sutton Coldfield
West Midlands
B74 4QY
0121 355 1133

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 60% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 3 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales
Latest Properties

No Properties

“Bunch of Jokes...”

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Sep 08,2020
Minithumbdown
By: 'Adam'
Sep 08,2020
3 people found
this helpful
They gave me an appointment to come and view a property and after taking the morning off work and travelling all the way from Coventry to Birmingham no one turned up. I called them up to which they told me the viewing had been cancelled ...
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“I don't normally write reviews, especially bad ones, but my ......”

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May 25,2017
Minithumbdown
By: 'Dee'
May 25,2017
5 people found
this helpful
I don't normally write reviews, especially bad ones, but my experience as a potential buyer with the Acres was diabolical, so I feel I have the duty to warn those who might want to hand their porperies for Acres to sale. From the first point ...
read full review
Comment on agent fees
Not even be considered
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“I wouldn't normally write a review but I feel that ......”

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Feb 13,2017
Minithumbdown
By: 'Unknown'
Feb 13,2017
4 people found
this helpful
I wouldn't normally write a review but I feel that strongly about the experience. I've never known anything like it! Staff were rude, unprofessional and unhelpful. Tenants treated as second class citizens - seriously do not waste your time and money on them! Go to ...
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Comment on agent fees
bad
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“Excellent service - found tenants for my property quickly, comprehensive ......”

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Nov 29,2016
Minithumbup
By: 'HH'
Nov 29,2016
2 people found
this helpful
Excellent service - found tenants for my property quickly, comprehensive inventory, good communication regarding move in dates and referencing, and always pleasant and polite....
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Comment on agent fees
Reasonable fees
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“I received excellent service from the Acres letting team whilst ......”

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Nov 23,2016
Minithumbup
By: 'AC'
Nov 23,2016
0 people found
this helpful
I received excellent service from the Acres letting team whilst renting out my property, took all the stress out of it...
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“absoloute shocking level of service from this estate agent all ......”

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Jul 18,2016
Minithumbdown
By: 'Anon'
Jul 18,2016
7 people found
this helpful
absoloute shocking level of service from this estate agent all nice when they are getting money of you but that soon changes. They are very rude and do not have private rented tenants interests at heart! i would never use this estate agent again and ...
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What agent could do to change your mind?
bad!!
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bad!!
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“PLEASE NOTE THAT ACRES FOUR OAKS HAVE 2 ENTRIES ON THIS ......”

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Feb 15,2015
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By: 'barnesy1977'
Feb 15,2015
8 people found
this helpful
PLEASE NOTE THAT ACRES FOUR OAKS HAVE 2 ENTRIES ON THIS WEBSITE - ONE FOR LETTINGS AND ONE FOR ESTATE AGENCY. THE ESTATE AGENCY ONE HAS MORE REVIEWS ON IT. Acres Lettings are the most appalling and unprofessional company I have ever had the misfortune to ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Acres Estate Agents, Sutton Coldfield B74 4QY



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