Bradley Stoke, Bristol, BS32
1/5, 6 reviews
0% recommended
0% lettings valuation accuracy
25% lettings fee satisfaction



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“Check out took place on 3rd April, deposit FINALLY received ......”

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May 30,2017
Minithumbdown
Laura
By: 'Anonymous'
May 30,2017
1 people found
this helpful
Check out took place on 3rd April, deposit FINALLY received on 25th May. Towards the end of my tenancy I was told the deposit would be refunded within 10 working days, clearly that didn't happen. I was told that the refund had been processed on 5th April and would be paid in full as I had left the flat in immaculate condition.

When you contact Woods (which I did on numerous occasions) you are promised a call back from the relevant person, that doesn't happen. I also emailed and contacted via Facebook (which was read but no response).

I then spoke to Jo who was actually helpful. Possibly because I asked for their complaints procedure (never received) and threatened to take further action. Coincidentally my deposit was refunded after the flat was let out again - it was empty for a few weeks while they carried out some work on the property. Suggests to me that either my deposit wasn't in a protected scheme at all, or they hold onto the deposit until a new tenant is found. Either way, it's wrong and is in breach of all tenancy regulations.

During my tenancy I had 3 monthly inspections. I was aware of this but it's a nuisance. Enormous fees to take on the property and a £50 check out fee deducted from your deposit as standard!

A few days after moving in to the property, huge patches of damp appeared in my bedroom. Despite numerous requests to fix the issue it never was. I'm guessing they painted it prior to the new tenant moving in as they did with me. I had 2 incidences of mice invading the flat, I reported this and was laughed at. In the end I got some expanding foam and filled in the numerous cracks/holes on the outside walls which were in poor condition. This was clearly the landlord's responsibility but again, they couldn't care less.

I've now bought my own house but should I ever need to rent again, it won't be from Woods!
Comment on agent fees
Higher charges than any other local estate agents
Was this helpful? Yes
By: Anon
Mar 06, 2018
Yes, I too had the same experience. The flat was VERY damp and they tried to blame me. Still fighting for my £250 4 years later.
By: Anonymous
Jun 26, 2017
I completely agree with the review above. This estate agent is completely incompotent. I'd advise all prospect tenants to go elsewhere!
By: Anonymous
Jun 26, 2017
I completely agree with the review above. This estate agent is completely incompotent. I'd advise all prospect tenants to go elsewhere!

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Opening Hours
Address

Woods Estate Agents (South West)
150 Woodlands Court, Ash Ridge Road,
Bradley Stoke,Bristol
North Somerset
BS32 4LB
0117 9698899

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 25% £600 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 3 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Still waiting...”

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May 24,2019
Minithumbdown
By: 'Helen'
May 24,2019
2 people found
this helpful
My partner and I checked out of our property on the 10th of April it is now 24th of May and our deposit is nowhere to be seen. 15th of April I received an email saying that they'd looked at our check out report and ...
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Was this helpful? Yes

“Total Rip off...”

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Oct 24,2018
Minithumbdown
By: 'The'
Oct 24,2018
1 people found
this helpful
Woods and Country Wide are a total Rip Off company demanding high commissions from there contractors ,when carrying out any works upto 20% plus VAT . Contractors not paid for months or even years , They constantly loose invoices and cannot find emails . The staff at the Hub ...
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Comment on agent fees
Fees are a total rip off , very bad .
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“If I could give 0 stars I would. Waitin 2 months before ......”

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Jan 18,2018
Minithumbdown
Liam
By: 'Dan'
Jan 18,2018
3 people found
this helpful
If I could give 0 stars I would. Waitin 2 months before responding about deposit and then tried to steal it from us. Luckily TDS stepped in and ruled in our favour. And if you are a landlord, beware - they left a slight leak in the ...
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Comment on agent fees
Bad
Was this helpful? Yes

“I've been meaning to review these agents for some time ......”

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Aug 15,2017
Minithumbdown
By: 'Peter'
Aug 15,2017
1 people found
this helpful
I've been meaning to review these agents for some time now, and it's interesting to see that tenants seem to have much the same experience that I had as a landlord. AVOID. On various occasions I was charged out the blue for nothing, repairs I'd ...
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Was this helpful? Yes

“Check out took place on 3rd April, deposit FINALLY received ......”

Share on :
May 30,2017
Minithumbdown
Laura
By: 'Anonymous'
May 30,2017
1 people found
this helpful
Check out took place on 3rd April, deposit FINALLY received on 25th May. Towards the end of my tenancy I was told the deposit would be refunded within 10 working days, clearly that didn't happen. I was told that the refund had been processed on 5th ...
read full review
Comment on agent fees
Higher charges than any other local estate agents
Was this helpful? Yes
By: Anon
Mar 06, 2018
View all comments (3)
Yes, I too had the same experience. The flat was VERY damp and they tried to blame me. Still fighting for my £250 4 years later. ...

“Got messed about constantly by this cowboy operation.Arranged a ......”

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Dec 12,2013
Minithumbdown
Rob
By: 'tomd88'
Dec 12,2013
5 people found
this helpful
Got messed about constantly by this cowboy operation. Arranged a viewing, were traveling a long way to make the viewing as we are relocating. Got a call an hour before the viewing to say that it was canceled. Then the idiot Rob finally turned up ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Woods Estate Agents (South West), Bristol BS32 4LB



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