I am a cash buyer wanting to view a house in Basegreen Sheffield. Anyway this particular house went active on the 4th of May 2012. I called Express up 3 times to arrange a viewing only to be told that someone would call back to arrange this, and guess what! no-one did so I called them Saturday morning and they promised me someone would definitely phone to arrange a viewing that day, guess what! no-one did. The final attempt came on Sunday the 6th of when I contacted them to explain that I really wanted to view these premises, so they promised yet again that they would without doubt call me bank holiday monday to arrange a viewing that very same day and you guesses it, no-one called.
I did however receive a call from them tuesday the 8th informing me that someone had seen the property over the weekend and made an offer that the owners had accepted. The properties owners will be informed of Express agency tactics and I feel that these owners have indeed been neglected of other rightful bidders on their property. I would not dream of using this agency to buy or sell any of my properties.
What agent could do to change your mind?
Bad for business.