I have found Laura to be very professional about her approach to managing my property. The agent has changed hands and this has lead to various changes. In the main very good. Suggestions: When getting repairs done on behalf of the landlord I feel it would help to obtain quotes rather than just proceed with the work and find out the cost later. On the monthly feed back that arrives with the statement I think it needs to reflect the efforts of both sides and not just the tenants side of events. A list of the trademan and there rates would be helpful to have.