Foxtons are, in my experience, a prime example of how bad an estate agent can be. Friendly, talkative staff, a flashy fleet of cars, a great looking website, and awful, awful service.
My property was officially "managed" by Foxtons. In practice this meant the problems we repeatedly reported - such as a broken oven, a window jammed open, etc. - were ignored for over six months. I awoke one morning towards the end of our tenancy to be greeted by a Foxtons agent and two prospective tenants, who had let themselves in to look around, unannounced. Of course, months later they still have our deposit, and with a general lack interest from their end, it is looking unlikely it will be returned in any form.
Their sky-high fees are worth noting too - whatever you expect, you\'ll be surprised. I\'ve found you can do significantly better with any other estate agent. There is a reason their fees are difficult to find on that website.
I would never use Foxtons again, but I suspect many people caught in their trap are first-time tenants in London. If this is you, please, before you sign, think again about the big, glass-fronted offices, the fleet of cars, and the great looking website - and rest assured you will be paying for it all.
As a final note, I\'d also say that the recent rash of 5 star reviews on this site - for an agent previously getting 1s and 2s - looks a bit suspicious. Perhaps they have improved suddenly - or perhaps an email went round the office. Be sure to read the earlier reviews too. There are a LOT of them.