100% sales valuation accuracy
100% sales fee satisfaction
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2024
allAgents People Awards
May 16,2017
May 16,2017
1
people found
this helpful
this helpful
I had very bad experience last year. While taking the property on market the manager talk sweet and give lot of assurances of good customer services however, once you sign the contract to put your property on market they transfer your file to someone who is unprofessional and mismanage your dealings. Due to the mismanagement while doing appointments I lost a buyer who already got the mortgage approved through bank for my property. They send the buyer without prior appointment which made the buyer upset and hence i lost the deal. There was no appology from the agency neither any explanation. In my opinion the blame lies with above mentioned manager than any unprofessional employees. Again this year they offered to evaluate my property and booked an appointment for evaluating it by the Manager Ian Duly. However, at the last moment I received a call from a lady called saidy and asked me whether I am ready for the appointment with her. I told her that the appointment is with Ian Duly then she replied that he can't come. This agency should teach their employees to appologise for any wrong they do or any changes. In my opinion this agency is mismanaged and work with unprofessional employees. Funny thing is when I told saidy that I am only interested to meet Ian as per the appointment she rudly hung up the phone and later Ian jumped at my door when I already got occupied with someother work. WHen I told Ian about the whole situation Ian immediately left without any appology cursing me.
Comment on agent fees
Bit higher than market.
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Latest Reviews
21st Mar 2023
reviewed by 'Rob Clifton'
26th Jul 2022
reviewed by 'Tanya'
17th Feb 2021
reviewed by 'Piotr'
16th May 2017
reviewed by 'Vishal'
31st Aug 2012
reviewed by 'Disappointed'
Opening Hours
Address
Connells
87 Harborough Road
Kingsthorpe
Northamptonshire
NN2 7SL
01604 716 655
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £190,000 | £265,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 3 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 21,2023
Mar 21,2023
0
people found
this helpful
this helpful
I recently had the pleasure of working with Connells Kingsthorpe Estate Agents, and I have to say, they exceeded my expectations. From the moment I contacted them, they were responsive, friendly, and helpful.
Olivia Smith was my main point of contact, and I cannot speak ...
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Jul 26,2022
Jul 26,2022
0
people found
this helpful
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All the staff at Connells couldn't have been more kind and helpful throughout the process, from the valuation of the property to the completion of the sale. They kept us up to date with the progress of the sale of our mums house and well ...
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Feb 17,2021
Feb 17,2021
0
people found
this helpful
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Alex,Jade and Olivia have the best patience during the sale of my house, it was a difficult one as I was not present in the country. All of them showed support and good heart during the process. They have also looked after the property ...
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May 16,2017
May 16,2017
1
people found
this helpful
this helpful
I had very bad experience last year. While taking the property on market the manager talk sweet and give lot of assurances of good customer services however, once you sign the contract to put your property on market they transfer your file to someone who ...
read full review
read full review
Comment on agent fees
Bit higher than market.
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Aug 31,2012
Aug 31,2012
5
people found
this helpful
this helpful
I was very disappointed with our dealings with the Kingsthorpe Northampton branch. I found them dishonest and as a result felt that they had wasted our time. We put in an offer in on a house we wished to purchase and they lied to us ...
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What agent could do to change your mind?
Don't lie to a prospective buyer. Ensure that all communications are given to all parties concerned. Do not place the interests of staff above vendor and buyer.Attached Filesnbsp;
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Complaints Procedure
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