Recently(Apr/May 2012) I hade two flats to let. I contacted four agents. The only one who behaved in an impeccably proper, ethical and personable manner was Eddie. Unfortunately, he was not able to let either property but he is the guy that I shall preferentially use, next time around. And no, he is not my brother, nor are we related in any way other than this transaction. For completeness, see my review of Hunters at Kennington.