This estate office is completely rubbish! They are the most lazy and unmotivated set of agents I have ever dealt with. They have no pride in their work and are completely useless! They may have a lower commission rate, however, it is not worth the hassle and frustration. Save yourself the anger and pay the extra to go with a more reputable agency. At least you might get more results.
What agent could do to change your mind?
The agent could have provided better level of service. There was no quality of service or whatsoever. Email queries are simply ignored and not even answered to. Acknowledgement would have been great as I was a client. Guess agency do not care about customer service.