Yellands
South Woodford, London, E18
4.4/5, 32 reviews
84% recommended
89% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
87% lettings fee satisfaction

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“We have dealt with this agency for a number of ......”

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May 04,2012
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By: 'helpmehelpyou'
May 04,2012
4 people found
this helpful
We have dealt with this agency for a number of years as private tenants. While their service and communication started off well (around 2007), it has been getting a lot worse over the last few years. Their office staff are incredibly rude, to the point where I absolutely refuse to go into their office or speak to them on the phone - and the honour of communicating with them befalls my husband. I really do believe that we are reasonable and understanding people who generally get on well with others, but Yellands has certainly tested my limits on several occasions. In fairness, I have to say that the managers of the agency are easier to deal with, but getting hold of them is quite difficult. If bad communication, rude office staff, waiting around in vain for the gas man, pay-your-rent-yesterday-but-get-repairs-done-next-week, next month, next year is your thing, this is the letting agency for you! If you do decide to rent from them, here are some handy tips:
1. Always speak to the boss (you will waste your time otherwise)
2. Always phone several times to report anything that has to be repaired
3. Be prepared to repair it yourself
4. Phone again, they will not phone you back as promised
5. If they say a repair will take 2 days, multiply by 5.
6. If you dare to complain about anything, be prepared to be lectured by the office staff on how thankful you should be that your rent is so low and that repairs are being done at all.
What agent could do to change your mind?
Professional communication. Call back as promised. Reasonable repairs. Honesty in how long it will take to repair anything.
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By: yellands
Nov 06, 2014
I totally disagree and if you would like to call the office to discuss this matter further please call me personally on 0208 491 8080.
By: janey
Apr 22, 2013
Totally agree with the above comment....POOR communication skills and full of empty promises!!!
By: [email protected]
Jul 21, 2012
Dear All,
If readers wish to know more about the above comment please do feel free to pop in to see us at any point and we can discuss this further. There are always 2 sides to any story.

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Latest Reviews

View all Reviews 32
4th Aug 2022
reviewed by 'Mark P'
“Kirsty has been nothing short of a superstar! She is so completely dedicated to her clients and is totally respectful, ......”
7th Oct 2021
reviewed by 'Lisa'
“Amazing people! The customer service and care is nothing short of exceptional! I viewed and moved into my place within 4......”
26th Sep 2021
reviewed by 'Arun'
“I have been renting with Yellands for a long time. Very helpful and deal with any issues in a timely ......”
24th Sep 2021
reviewed by 'Xenia'
“I have been renting through yellands for over 7 years. Professional company and the staff are friendly. Any issues have been ......”
24th Sep 2021
reviewed by 'Linda and Les'
“We rented a garage from Yellands and we’re very happy with the service from this company. Jackie was always ......”
24th Sep 2021
reviewed by 'Zara'
“Been with yellands for 14yrs. Fantastic customer services. Always been amazingly helpful, easy to contact and friendly. Everything that has ......”
Opening Hours
  • Monday: 08:30 - 17:30
  • Tuesday: 08:30 - 17:30
  • Wednesday: 08:30 - 17:30
  • Thursday: 08:30 - 17:30
  • Friday: 08:30 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Yellands
70 George Lane
South Woodford,London
Greater London
E18 1JJ
020 8491 8080

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 83% £0 £0
Lettings 100% 87% £575 £1,470
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 23 3 0 0 0 0 0 1
Areas covered
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“Exceptional Customer Care and Support....”

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Aug 04,2022
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Sarah
By: 'Mark P'
Aug 04,2022
0 people found
this helpful
Kirsty has been nothing short of a superstar! She is so completely dedicated to her clients and is totally respectful, honest, upfront, caring and extremely knowledgeable about the industry. She has helped my family more than I could possibly describe here. Everyone I've spoken with ...
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“Amazing people! The customer service and care......”

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Oct 07,2021
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James
By: 'Lisa'
Oct 07,2021
0 people found
this helpful
Amazing people! The customer service and care is nothing short of exceptional! I viewed and moved into my place within 4days DURING A PANDEMIC with a newborn! They worked tirelessly, went above and beyond for me! Jay Trikamji, James Alexander & the whole Yellands team Thank ...
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“I have been renting with Yellands for a long ......”

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Sep 26,2021
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Jackie
By: 'Arun'
Sep 26,2021
0 people found
this helpful
I have been renting with Yellands for a long time. Very helpful and deal with any issues in a timely fashion. Staff are very helpful especially Jackie, Jay and I would recommend this agency....
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By: Mark P
Aug 04, 2022
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Kirsty has been nothing short of a superstar! She is so completely dedicated to her clients and is totally respectful, honest, upfront, caring and extremely knowledgeable about the industry. She has helped my family more than I could possibly describe here. Everyone I've spoken with at Yellands (Jay & Sarah) have been utterly courteous and professional. Nothing is too much trouble for them, seriously. All paperwork was easy to complete and immediate help was given to us at each stage. I could ...

“Great company...”

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Sep 24,2021
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Jackie
By: 'Xenia'
Sep 24,2021
0 people found
this helpful
I have been renting through yellands for over 7 years. Professional company and the staff are friendly. Any issues have been promptly dealt with...
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“We rented a garage from Yellands and we’re ve......”

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Sep 24,2021
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Jackie
By: 'Linda and Les'
Sep 24,2021
0 people found
this helpful
We rented a garage from Yellands and we’re very happy with the service from this company. Jackie was always helpful and efficient. I can recommend this company without hesitation....
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“Been with yellands for 14yrs. Fantastic custo......”

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Sep 24,2021
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Sarah
By: 'Zara'
Sep 24,2021
0 people found
this helpful
Been with yellands for 14yrs. Fantastic customer services. Always been amazingly helpful, easy to contact and friendly. Everything that has ever needed doing has been done quickly without hassle. Sarah, jackie and lorraine do a fab job. Would 100% recommend. Well done guys...
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“I would like to share my experience with this agent- ......”

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Sep 05,2017
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By: 'Marchela'
Sep 05,2017
2 people found
this helpful
I would like to share my experience with this agent- I have been contacted for a viewing of 2 bed flat for rent a week after I have trying to chase the agent. We agreed to meet at 3 pm and then on the day they asked ...
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By: sarah
Sep 12, 2018
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Firstly I sincerely apologise if this were the case as this is unacceptable behaviour from any member of staff. I have called a meeting with the letting negotiators to ensure that this doesn't happen again and to ensure all methods of communication are taken so that if you are not contactable by phone we also try email etc also. ...

“Thank you Jackie and everyone who works at Yellands. The ......”

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Jun 06,2017
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Jackie
By: 'Nataliya'
Jun 06,2017
0 people found
this helpful
Thank you Jackie and everyone who works at Yellands. The best agency!!! Friendly and professional staff. I really appreciate your help....
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Comment on agent fees
The price was good!!!
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“I had contact with Jackie the whole time over 2 years, ......”

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Dec 20,2016
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Jackie
By: 'Matt'
Dec 20,2016
0 people found
this helpful
I had contact with Jackie the whole time over 2 years, I was very impressed by Jackie's professionalism and she was very pleasant to deal with....
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Comment on agent fees
Good - reasonable
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“Jackie was always friendly and efficient and helped to get ......”

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Jul 28,2016
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Jackie
By: 'Satisfied'
Jul 28,2016
0 people found
this helpful
Jackie was always friendly and efficient and helped to get any glitches with my property sorted as quickly as possible....
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By: karol
Mar 03, 2021
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I agree Jackie is one of the best people iv dealt with before, she is very helpful & friendly I have met her once at my friends property, lovely lady ???? ...

“Overall, had a very positive experience in my dealings with ......”

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Jul 27,2016
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Jackie
By: 'Mill'
Jul 27,2016
0 people found
this helpful
Overall, had a very positive experience in my dealings with Yellands. Phone calls are returned promptly and all questions and concerns were attended to professionally. Jackie has made our move smooth and the deposit was returned quickly (2 days)....
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N/A
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“When dealing with Yellands found that they respond very quickly. ......”

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Aug 10,2015
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Jackie
By: 'Kevin'
Aug 10,2015
0 people found
this helpful
When dealing with Yellands found that they respond very quickly. The annual safety checks done without hesitation and at convient times. Found staff helpful & willing go out of way make sure any & all maintainance done to high standard. They hold a very high standard for ...
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Comment on agent fees
As for paying deposit back at end of tenacey did charge small fee. But when I questioned there reasons for the charge they where reasonable and decided that fee should be withdrawn and immediately returned my whole deposit intake.
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“I would recommend Jackie and Jay who were very efficient, ......”

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Jul 08,2015
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Jackie
By: 'sharon'
Jul 08,2015
0 people found
this helpful
I would recommend Jackie and Jay who were very efficient, helpful and professional. They were friendly and always happy to assist. If I ever needed to use a lettings agency to manage my house, I would certainly use them. They make a great team!...
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“Great estate agents, very helpfull and understanding especially Mrs. Jackie ......”

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Dec 22,2014
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Jackie
By: 'dorothy2404'
Dec 22,2014
0 people found
this helpful
Great estate agents, very helpfull and understanding especially Mrs. Jackie Desforges, she help a lot and goes that extra mile to make people lifes better...
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“Always got back to me promptly. Got our deposit back ......”

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Dec 05,2014
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By: 'Tom'
Dec 05,2014
0 people found
this helpful
Always got back to me promptly. Got our deposit back almost immediately. No extoribant fees (half as much as our new estate agent and 100 times more efficient ). No nasty surprise fees!...
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Comment on agent fees
Very reasonable. Half as much as the estate agents we used for our new flat and 100 times more efficient
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“I have been with Yellands for 1.5 years and it's so ......”

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Nov 12,2014
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Sarah
By: 'Caroline'
Nov 12,2014
0 people found
this helpful
I have been with Yellands for 1.5 years and it's so nice dealing with a family run company. I was shown the flat by James who was very informative and explained the letting procedure to me. Check in was swift and it was a smooth process. ...
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Comment on agent fees
I was happy with the fees.
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“Friendly helpful and always quick to sort out any problems ......”

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Nov 11,2014
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Sarah
By: 'Zara'
Nov 11,2014
0 people found
this helpful
Friendly helpful and always quick to sort out any problems even out of hours. Always easy to contact . Have been with then for ten years and would happily stay for another ten. Def recommend...
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“I have used Yellands as my letting agent since 1993 when ......”

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Nov 11,2014
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Jackie
By: 'Linnie'
Nov 11,2014
0 people found
this helpful
I have used Yellands as my letting agent since 1993 when the branch was run by Brian and Julie Parmenter. They have now retired and I have found the current team, especially Jackie, to be as helpful and understanding as they were. In the past 21 years ...
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“As landlords we have been dealing with Yellands for over 40 ......”

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Nov 10,2014
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By: 'Gill'
Nov 10,2014
0 people found
this helpful
As landlords we have been dealing with Yellands for over 40 years. We have several properties managed by them and we always receive first class, personal service in all aspects. This includes being kept up to date with current landlord responsibilities and maintaining a good relationship ...
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“Throughout the years of knowing Jackie at Yellands she had ......”

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Nov 07,2014
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Jackie
By: 'Geralda'
Nov 07,2014
0 people found
this helpful
Throughout the years of knowing Jackie at Yellands she had always gone out of her way to help me - explaining procedures, would always call back when she said she would - very efficient in her job role. I was going through a tough time ...
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“From our initial rental interest Yellands were respectful and mindful ......”

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Nov 05,2014
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By: 'barrett'
Nov 05,2014
1 people found
this helpful
From our initial rental interest Yellands were respectful and mindful and went out of their way to make things happen. The team were able to respond in a timely manner to my requests and were always doing their best to accommodate my busy day. When ...
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“I was really happy with Yellands. I needed to move ......”

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Oct 31,2014
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By: 'Alan'
Oct 31,2014
1 people found
this helpful
I was really happy with Yellands. I needed to move in promptly and the property was running behind on a refurb. Staff ensured that the refurb was completed and the minor bits were attended to at a convenient time for me. Whenever I reported a ...
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Comment on agent fees
Fees were reasonable. I'd cleaned the property at the end of my tenancy and the full fee was repaid. I'd heard of friends having difficulty in reclaiming deposits with other agents, so it was great to have the fact that I'd taken care of the property recognised
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“For over 10 years Yellands have managed my rental properties efficiently ......”

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Oct 27,2014
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By: 'JanH'
Oct 27,2014
1 people found
this helpful
For over 10 years Yellands have managed my rental properties efficiently and professionally. I have found all the staff there to be helpful and knowledgeable and would not hesitate to recommend them to other landlords or prospective customers....
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“We have dealt with Yellands letting agents for many years ......”

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Oct 26,2014
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Sarah
By: 'Carol'
Oct 26,2014
0 people found
this helpful
We have dealt with Yellands letting agents for many years and have always found Jackie, Sarah and Lorraine to be very helpful, friendly and professional. Any problems that have arisen have been dealt with promptly and thoroughly. We will continue to use Yellands and would ...
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Comment on agent fees
We are quite happy with the 11 per cent fees
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“I am Always happy to deal with jackie at Yellands. ......”

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Oct 24,2014
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Jackie
By: 'Stella'
Oct 24,2014
1 people found
this helpful
I am Always happy to deal with jackie at Yellands. She is helpful and friendly I can call her if there's any problems and I know she will sort it for me. An example of This is when my boiler breaks down she always has ...
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“I'm pleased to say that Yellands have been brilliant since ......”

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Aug 15,2014
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Jackie
By: 'Heather'
Aug 15,2014
1 people found
this helpful
I'm pleased to say that Yellands have been brilliant since we moved in to our flat at the beginning of the year. James showed us the property initially and all the paperwork was dealt with quickly and without the any fuss. Everything we asked to ...
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“Experienced this company as a prospective tenant, so can't vouch ......”

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Sep 23,2013
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By: 'BP'
Sep 23,2013
4 people found
this helpful
Experienced this company as a prospective tenant, so can't vouch for their full service. However in my brief experience I found them to be very poor all round, by far the worst of the 12+ letting agents I dealt with in NE London during my search. ...
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What agent could do to change your mind?
Welcomed us into their office. Explained clearly what the process would be. Talked to us about our concerns and questions. Kept in touch with us about our application even if it was bad news. Basic customer service.
Attached Filesnbsp;
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“We have dealt with this agency for a number of ......”

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May 04,2012
Minithumbdown
By: 'helpmehelpyou'
May 04,2012
4 people found
this helpful
We have dealt with this agency for a number of years as private tenants. While their service and communication started off well (around 2007), it has been getting a lot worse over the last few years. Their office staff are incredibly rude, to the point where ...
read full review
What agent could do to change your mind?
Professional communication. Call back as promised. Reasonable repairs. Honesty in how long it will take to repair anything.
Attached Filesnbsp;
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By: yellands
Nov 06, 2014
View all comments (3)
I totally disagree and if you would like to call the office to discuss this matter further please call me personally on 0208 491 8080. ...

“I am very happy with the professional staff. They always ......”

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Oct 29,2011
Minithumbup
By: 'ellen'
Oct 29,2011
1 people found
this helpful
I am very happy with the professional staff. They always have time for a client and always try to ensure that the client's needs are met...I have experienced some baaad letting agents in my time ...but Yellands is the best!!! I cannot recommend them ...
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By: yellands
Aug 14, 2012
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Thanks Ellen for your review. ...

“I am very surprised by these comments - I have ......”

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Jan 05,2010
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By: 'george'
Jan 05,2010
1 people found
this helpful
I am very surprised by these comments - I have been with Yellands for many years and my experience has only been a positive and excellent one. They are always friendly and helpful - always go out of their way. Work beyond the normal hours ...
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By: yellands
Aug 14, 2012
View all comments (1)
Thank you George for your honest review. Appreciated. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Yellands, London E18 1JJ



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