Numerous problems with Oliver Bond: slow to respond, rude and full of excuses (a classic one is "the person dealing with your matter is on the other line"). When it was time to get them to release the deposit they took over 4 months and solicitors had to be involved. They needed constant chasing and provided a very poor service. With hindsight I should never have used them: they are a complete waste of time. STAY AWAY!
What agent could do to change your mind?
They are DISHONEST and RUDE: real CROOKS! Need I say more?