May 09,2017
Andy Martin
Annabel Cleary
By: 'Wendy Flower'
May 09,2017
5 people found
this helpful
Strutt and Parker show only contempt for their customers.

So many negligent misstatements and inconsistencies you'd wonder if it was the same property you bought as described by Strutt and Parker. Their inconsistencies didn't stop there. Strutt and Parker carried them over to the ombudsman. After months and years of futile correspondence I finally got to see their withheld details, a few days before court. Their scant details had also misled the ombudsman. I gave details to the court, who ruled against them and in my favour. The burden of proof was on me, I had shown they had made misstatements, their process was negligent, and they demonstrated no duty of care.

The tactics Strutt and Parker subjected me to as an ordinary home buyer after purchase where extremely unpleasant. They consisted of dismissiveness, indifference, intimidation, calling for a change of track, strikeout, accused of bad law, a paltry settlement offer to avoid costs, feigned mediation, feigned bundle agreement, inference to pathology, last minute and in court disclosures and inadmissible evidence.

To this passive aggressive treatment of me they added an inference that I was aggressive whilst insisting they had treated me with decorum. And when they lost in court, that decorum included them appealing to the trial judge, who denied their appeal, when they then, requested appeal to the circuit judge. All difficult to deal with in a midst of chaos caused a by transactional decision that would never of been made if given the correct details.

Fighting a national company on your own is a dismal experience. The whole episode was devastating. I didn't want to go to court, the court didn't want it they wanted mediation, but Strutt and Parker and their developer client Stone Homes left no option. After I had purchased through them, and had purchased through their misstatements, they refused to listen to anything. To place a home buying consumer in that position is extraordinary. Now with a complete shattering of my life, I'm left to pick up the pieces from an impoverished position and to resell the luxury home that failed basic amenities. To sell now with disclosures in a worsening housing market, with the missing historic artifact that suffered demolishment after viewing, that had attracted me to the property in the first place.

They were lucky that I could only afford small claims court. It must be exceedingly irritating for a national company to be taken to court and to lose. Their arrogant incompetence about their 130-year-old business they're supposed to understand, shows how much contempt they hold for their home buying public.

I had trusted Strutt and Parker, they abused that trust.
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Strutt & Parker

13 Hill Street Mayfair, London
Greater London

020 7629 7282

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