100% lettings valuation accuracy
57% lettings fee satisfaction
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May 08,2017
May 08,2017
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THE WORST Agency to deal with!! This is a very unprofessional, negligent and dodgy business. Bola is also very rude. They are scammers- and possibly illegal. They did not have the rights to a property they leased to me, I was told that I would be kicked out of a property that I had already PAID FOR in advance. They also lied about the facilities that would be provided.
Comment on agent fees
Scammers! DO NOT USE THEM unless you want to waste time or lose your money.
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Jan 08, 2022
Yeah, you're right; just a ****er trying to run a housing business. Low quality work and horrendous customer service. Apr 04, 2018
Currently renting from Ranson at present and the whole experience is a fast evolving nightmare. We did not get the inventory for up to three weeks after moving in. When we did we highlighted issues that needed sorting out. Mould. Broken tiles. Dishwasher not working. A toilet seat that does not match the size of the toilet. Broken skirting boards in the kitchen. Threadbare carpeting that slides of the nail tacks meant to hold them in place on the staircase. Slugs coming through the cracks at the bottom of the staircase. It has taken practically every single weekend since we moved in four months ago to chase up Ranson to sort just a few of these issues out. A month after moving in, the kitchen had a leak from the floor above which caused caused light bulb to stop working. It took 3 different Saturday visits for this alone to be sorted out. The door enclosing the washing machine in the kitchen swings on one hinge. Since the 24th of February a Ranson workman removed the entire door, with a promise to return the following weekend to have it repaired. It is now the 4th of April and after numerous emails and phone calls, the kitchen is still in the state it is. My most recent email was to Bola Ranson on the 30th of March and we called the office on Tuesday to be told that the lady managing the property is not in the office. Whenever we do call the office we are told that the lady managing our property is on (a) annual leave, (b) holiday or (c) not in the office. Considering the above issues aggravated by the fact we have kids, I honestly cannot wait for my tenancy to expire because it is absolutely unbearable that having paid 2 months deposit, admin/inventory fees and never missed the above market rent we are charged that we should be ignored in such a manner. I will not use or recommend this company in future. Attachments
May 08, 2017
I am sorry to learn that you are not happy with the service provided to you. We take customer service very seriously and clearly your experience has left you frustrated. You have mentioned my name within your comment but I am certain that we have not spoken at all. If you can provide me with the full background to your complaint in the first instance, I will ensure that matters are resolved satisfactorily.
I look forward to hearing from you.
Bola Ranson
Director
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Latest Reviews
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30th Jul 2017
reviewed by 'Kathryn'
7th Jun 2017
reviewed by 'Kevin'
Opening Hours
Address
Ranson
Suite 11 Ensign House
Admirals Way
London
Greater London
E14 9XQ
0207 538 4057
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 57% | £888 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
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Dec 06,2023
Dec 06,2023
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Good communication and knowledgable advice. High quality service, from photos to tenanted. Thank you...
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Nov 15,2023
Nov 15,2023
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Always help me when I need their help, any time...
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Aug 12,2022
Aug 12,2022
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Waheeda, their property manager is an excellent professional. I rented a property from Ranson for 4.5 years. Waheeda managed it for 3 years and all that while she dealt with things meticulously. Her turn around was quite quick. If not, she would always be transparent and give ...
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May 08,2019
May 08,2019
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Absolutely the worst estate agents. Black mould in the property that's been there over 6 months and they never sort out despite being reported repeatedly.
Not had any hot water because on boiler issues and it was discovered once I had moved into the property... it ...
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Comment on agent fees
Very expensive
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May 14, 2019
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Unfortunately that’s the not the case nor true. While the day after this review the boiler was replaced there are still ongoing issues such as the following.
1. No money has been paid back for the 29 days hot water - this was because ranson where responsible for topping up the meters. Meters which we were never told about when moving in. We simply pay you up front for all of our utilities in the service charge. This has not been refunded or addressed.
2. The switch over - this is simply ...
Jul 30,2017
Jul 30,2017
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We have been renting with Ranson for a year now. We are renting a property in Manchester even though the company is based in London. We were a bit dubious about this at first but the service they've provided has been nothing but top class.
...
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Comment on agent fees
I think the deposit was quite high and I have nothing to compare the contract renewal fee to.
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Jun 07,2017
Jun 07,2017
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Very helpful team, very fair admin fees.
I have just moved into my brand new flat in Royal Docks. Ranson UK were very professional and quick. I viewed the flat on Tuesday and I was able to be referenced and move in just 4 days later ...
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Comment on agent fees
Very fair fees. Lower than most
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Jun 07, 2017
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Dear Kevin,
Thank you for your comments.
As a company we strive to generally keep landlord and tenant costs as low as possible. We believe that tenants like yourself already pay substantial sums in rent. We support our tenants by keeping the admin fees minimal wherever possible and focusing on long term renewed business with our landlords and tenants alike..
Regards,
Bola Ranson
Director ...
May 08,2017
May 08,2017
0
people found
this helpful
this helpful
THE WORST Agency to deal with!! This is a very unprofessional, negligent and dodgy business. Bola is also very rude. They are scammers- and possibly illegal. They did not have the rights to a property they leased to me, I was told that I would ...
read full review
read full review
Comment on agent fees
Scammers! DO NOT USE THEM unless you want to waste time or lose your money.
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Jan 08, 2022
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Yeah, you're right; just a ****er trying to run a housing business. Low quality work and horrendous customer service. ...
Mar 07,2016
Mar 07,2016
2
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The worst letting agent I have ever experienced!! Do not rent through them, if you don't want a very bad and cheap wifi signal, no respect to your privacy when they're renting other rooms, no response when there are problems, etc. They are only expensive, ...
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What agent could do to change your mind?
Very very very bad!! The worst!!!Attached Filesnbsp;
Comment on agent fees
Very very very bad!! The worst!!!
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Jun 06, 2017
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Dear John74,
I am sorry to hear that you were dissatisfied with your experience.
As you are aware, we are not a Wifi provider. This is a BT service and if the signal is weak, there is little that we can do except report the problem to BT.
We at Ranson place customer experience high on our agenda. This is why our business has continued to grow over the 14 years of trading. If you are concerned about any aspect of our service, I urge you to contact me and I will ensure that it is resolv ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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