We met Tim Hudson (the Walthamstow branch manager) at the property after having a truly TERRIBLE experience with another competing rival on the same Walthamstow high street, and he seemed very straightforward, soft-spoken and didn\'t try and give us any sort of hard-sell. The rates were slightly higher than competitors, but having used Ludlow some years earlier we knew that they were a relatively professional outfit. We negotiated terms orally, and true to his word, Tim stuck to our agreements later down the line. Furthermore, he completely understood the sort of people we hoped to let to, and his agent Maria found us exactly the sort of tenants we were looking for within the next few days. She also described them really well and I was impressed by her responsiveness and calmness through-out, even when things got fairly stressful over mistakes at the head-office. There were problems along the way but Tim and Maria answered our calls, and persisted in helping us sort everything out.