I have used ludlow and never will be again.
when we moved out they claimed we changed all the door locks(funny that they just walked in without calling us and without ringing the door bell while sleeping, eating and sometimes on the toilet to show people the flat so if we changed the locks how did they get in? ), sub let the property, took a door off the hinges.
I cant remeber what other excuse they gave but were false.
So they will not give back any of my the deposit which was a big amount..
This was the oval branch.
Went in there to talk to them about this matter but they were not interested, they said i had to talk to someone called alison who i tried to call so many time's but never got back to me.
They are a twisted company and will be taking them to court over this and of course the watchdog will hear about this as this is daylight robbery.