“Found Reed Rains Rye to be very good to begin ......”
2 Star Review
Apr 30,2017
By:
'Jordan'
Apr 30,2017
Branch: Rye, 39 Cinque Ports Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TN31
Branch: Rye, 39 Cinque Ports Street
Lettings (Prospective customer)
Postcode: TN31
1
people found
this helpful
Found Reed Rains Rye to be very good to begin with, however whilst going through the referencing Experian were dragging out the process for over 2 weeks, we had to constantly chase up Experian and never received even one phone call from Experian, half way through Reed Rains decided to place the property back on the market, without even a courtesy call to update us on the reason for this. Once Experian contacted Reed Rains to let them know that they wouldn't be able to reference us because even though we had given them everything they had asked for, they never contacted us to let us know they needed more. Reed Rains went straight back to the landlord instead of contacting us first to allow us time to give Experian a call to see if we could resolve this, as a result the landlord decided he wanted to refuse our application and on the same day someone else had payed the set up fees for the same property and it has been taken off the market again. This seems very coincidental to me and seems as due to the fact they placed it back on the market while we were going through referencing it seems as if they received an offer from someone else and decided not to give us the opportunity to rectify Experian's inability to carry out the job we paid them to do so as to allow them to take on these new prospective tenants. To say the least we are appalled with this service and will never again be using Reed Rains for any future properties. Because of Lydia's persistent attitude in recommending and assuring us that we should give in our notice as soon as possible and that everything would go through with no problems provided all the details we gave them were correct, which they were, we are now in a very awkward situation where our landlord will not allow us to retract our notice. we now have less than a month to find a new property due to Reed Rains incompetency.
Comment on agent fees
the agents fees are nothing short of extortion. our current landlord did everything for £160 and Reed Rains charged us £420 which may have been acceptable if Experian were as professional as they claim to be. Rather they are useless and unable to do the simple job required of them.
1
people found
this helpful
Was this helpful?
Yes