Be warned that this company has a minimum charge of £2,495 + vat this is as dear as the most expensive local high street estate agent. The guy who came round to value the house told me it was £250 +vat which is more in line with other internet agents and for an extra £100 you get solicitors fees, surveys all sorts. When I asked the negotiator Hazel what exactly do you get for this extra £100 she said she would find out but it was 249 0r 349 which seems to be a policy of this company to hide the true cost. They are members of the property ombudsman scheme but do not follow its code in any way shape or form very dodgy practices. Steer well clear of this company is my advice.
What agent could do to change your mind?
They could of been clear in their true cost and if it was a genuine mistake which I doubt other members of staff could of easily corrected it early on which would of enabled me to cancel this contract