i cannot believe how badly they handled my application. i paid a holding fee and waited for them to contact me at the end of my reference. they never did, till i emailed them and then they told me i failed referencing on the basis that i did not have a visa for the period of the tenancy. which i did. my passport was at the home office as i was changing my visa status. i contacted them and asked why i was not contacted to verify this and they kept lying that they tried to phone me but never got through. i am also in a customer business and if you cant get through by phone why didnt they e mail me or send me a text as they have all my details. they couldnt give me a direct answer. so they didnt return my holding fee and did not give me a chance to clearify my visa status. i think they are in a business of taking peoples money and this is fraudulent. they do business very badly. i will never recommend them.
An advice, use another agency....