“I'm never one to post reviews online but this has ......”
1 Star Review
Apr 28,2017
By:
'Vc167'
Apr 28,2017
Branch: London, Marlborough House, 298 Regents Park Road
Services: They manage our building
Would you recommend?: No
Postcode: TW7
Branch: London, Marlborough House, 298 Regents Park Road
They manage our building
Postcode: TW7
10
people found
this helpful
I'm never one to post reviews online but this has gone beyond a joke. We pay around £2k a year to Crabtree to manage our property and they do pretty much nothing. They take days to reply to emails and have been extremely slow to fix anything. As an example, a couple of uneven paving stones that caused an injury (that has lasted more than 5 weeks) has still not been fixed or even cordoned off to protect other residents from from tripping up on it. There were works required to the main building after an incident last summer, yet 8 months later, the works have still not been completed and Crabtree have said if we want to query the works, we have to get in touch with the builders ourselves - surely that's their responsibility as the company managing our property?
The car park gate is not secure, i.e. Not working and never locks shut and consequently, homeless people are entering to smoke weed, charge their phones and sleep in our building. This has been going on for at least 18 months and Crabtree have made no attempt to resolve the issue.
We have no garden yet, Crabtree spend £k a year on gardening fees.. according to their summary of yearly accounts.
They show a complete disregard and care for the security and safety of residents. Awful example of a property management company. Stay away!!
Comment on agent fees
Overpriced considering the service we receive
10
people found
this helpful
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I am aware of your building and would like the opportunity to speak with you to explain the situation with each of the points you have raised. Whilst we are the managing agents, the incident you refer to is being dealt with completely by the insurers. If you would please email me directly on [email protected] then I will gladly run through each point with you