Solitaire are the most appalling company I have ever come across. I have been raising concerns for over 12 months as they are charging for services that are not being delivered, and have had no answers despite me contacting them about 20 times in this period. Furthermore they have massively increased their charges. I am no longer making payments having been repeatedly advised that my Property Manager is looking into the issues. My next step is to go to the Trading Standards Office.