Belvoir
Dundee, DD1
2.9/5, 15 reviews
47% recommended
88% lettings valuation accuracy
80% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Charismatic, but that's all. They fail to call back for ......”

Share on :
Apr 24,2017
Minithumbdown
By: 'Grey'
Apr 24,2017
3 people found
this helpful
Charismatic, but that's all.
They fail to call back for over a week at best, and if you dare put an offer in on a place they won't contact you until they've received a better offer from someone else. Also make sure you know everything you can do to hold a place, like filling in an actual application form and paying a holding fee beforehand, because they sure as hell won't tell you anything you don't ask about. And don't be fooled by their charismatic and seemingly helpful tone of voice, they don't care about you, no matter how difficult your situation.
Comment on agent fees
Holding fee was reasonable, but we weren't informed of it so that didn't help at all.
Was this helpful? Yes
By: Original Poster
Apr 27, 2017
n unfortunate amount of inaccuracies in the response from someone I would have thought might be better informed.
Firstly, I contacted the agency to express my interest prior to the bank holiday, correct, but it was almost a week prior, on the Monday, which you failed to mention. Hearing nothing back and not knowing how long these things take as this was my first time letting I also called on Wednesday and was told the person handling my case was out of the office and so they'd get them to ring me back that day when they returned. Heard nothing. Rang up again Thursday and was told exactly the same thing. Again heard nothing back. So finally called again on Monday and was informed that the person in office was only there for emergency contacts etc and therefore knew nothing about my case, and would get someone to call me the next day (No, I was not told anything about another applicant that day), however I did say to the person I spoke to that I'd be happy to go the full price, we just didn't want to miss out on this place. So my fourth call on Tuesday was when I finally got information. As I said, over a week later.

Furthermore, I never said or implied that I believed the property would be off the market for me, I was merely surprised to see when filling out the application form that it was possible to pay a £150 holding fee, which I assume holds the property when the said fee is paid along with receiving a form? I assume we could have officially applied, over a week before anyone else and the property could have been held, had anyone informed us of this, unfortunately as I said, we were given no advice even being first time buyers. I may be incorrect of course, in which case I sincerely apologise and shall strike the relevant part from my review. But as it is, there are no inaccuracies in my review and shall therefore be making no changes.
By: Nick Horan
Apr 27, 2017
Dear Ben,

Whilst I am happy to hear from clients I am afraid that in this case given the inaccuracies and innuendoes in your comments I feel I must respond.

Having looked into your case it appears that you called the office prior to the bank holiday weekend to make what to use your words was a ‘cheeky offer', well below the advertised rent.

Now there is nothing wrong with this and in fact we encourage it, but we are legally and contractually required to refer offers to the landlord. You were told this at the time and also I believe that given the level of the offer it would be unlikely that the landlord would accept it.

On the following Monday when we partially re opened we received another enquiry from someone who wanted the property at the advertised price. When you called you were told this you increased your offer to the same level. Both parties were told to complete the referencing paperwork and were told that no application would be accepted until we had received completed applications.

You and they submitted the paperwork and because we had two applicants either of whom would have been suitable in our eyes we asked the landlord if they had any preferences.

Disappointingly for you in this case they chose the other applicant. My staff then explained the situation to you and told you that because we were happy with your paperwork if there was another property you were interested in then we would accept an application for that.

At no time did we tell you we would take the property of the market for you or the other party, we don't do that until a completed application and holding deposit has been received and we wouldn't accept an application until the landlord agreed the offer. Additionally we did tell you that your ‘offer' would have to be agreed by the landlord, as we are legally obliged to do.

Fundamentally you made the choice to make a lower over forcing us to refer it, there is nothing wrong with that but it was your choice. If you had offered the advertised rent and completed the paperwork etc then the property would have been off the market at that point and no other offers would have been entertained.

I am afraid that I feel that in this case you have given us a poor review for fundamentally doing our job and you not getting what you want. Well sometimes that's just the way it goes.

Regards,

Nick Horan
Belvoir Dundee

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Belvoir
21a Camperdown Street
Dundee
Angus
DD1 3JA
01382 228437

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 80% £450 £695
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 1 2 5 0 0 0 0 0 2
Areas covered
  • DD1
  • DD2
  • DD3
  • DD4
  • DD5
  • DD6
  • DD7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Lettings TPOS SAL
Latest Properties

No Properties

“AVOID!!!!!Never experienced such a poor qual......”

Share on :
Oct 11,2023
Minithumbdown
By: 'Islam'
Oct 11,2023
0 people found
this helpful
AVOID!!!!! Never experienced such a poor quality of customer service in my life Abrupt , uncaring and unprofessional...
read full review
Was this helpful? Yes

“Belvoir Estate Agents Perth are the worst Est......”

Share on :
Apr 30,2023
Minithumbdown
By: 'Tendayi Gijima'
Apr 30,2023
2 people found
this helpful
Belvoir Estate Agents Perth are the worst Estate Agents ever as they treated me unfairly and unprofessional. They were happy to carry out my requests when I was landlord but as soon as I requested them to serve tenant notice to vacate, they stopped replying ...
read full review
Was this helpful? Yes

“I organised a flat viewing with the Dundee br......”

Share on :
Dec 01,2020
Minithumbdown
By: 'Kurt'
Dec 01,2020
0 people found
this helpful
I organised a flat viewing with the Dundee branch, they couldn't even be bothered to show up for the appointment, nor pick up the phone. I've left them a phone message and sent an email, so far no apologies or response. They clearly don't care, ...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
May 31,2019
Minithumbup
By: 'jenny'
May 31,2019
0 people found
this helpful
I have used Belvoir for two years and currently rent out three properties with them. In that time I have been very impressed with their service. Always very approachable and responsive. Deal very efficiently and promptly with any issues. I would highly recommend their service...
read full review
Comment on agent fees
pleased with fees
Was this helpful? Yes

“Excellent tenant find service...”

Share on :
Mar 16,2019
Minithumbup
Shona
By: 'Sinead'
Mar 16,2019
0 people found
this helpful
We contacted Belvoir in 2015 after receiving poor service from another letting agent. Shona has consistently found us excellent medium to long term tenants who have given us no hassle. I believe this has been due to good vetting and not just accepting the first person ...
read full review
Comment on agent fees
I feel the fees are reasonable in relation to the quality of service.
Was this helpful? Yes

“Charismatic, but that's all. They fail to call back for ......”

Share on :
Apr 24,2017
Minithumbdown
By: 'Grey'
Apr 24,2017
3 people found
this helpful
Charismatic, but that's all. They fail to call back for over a week at best, and if you dare put an offer in on a place they won't contact you until they've received a better offer from someone else. Also make sure you know everything ...
read full review
Comment on agent fees
Holding fee was reasonable, but we weren't informed of it so that didn't help at all.
Was this helpful? Yes
By: Original Poster
Apr 27, 2017
View all comments (2)
n unfortunate amount of inaccuracies in the response from someone I would have thought might be better informed. Firstly, I contacted the agency to express my interest prior to the bank holiday, correct, but it was almost a week prior, on the Monday, which you failed to mention. Hearing nothing back and not knowing how long these things take as this was my first time letting I also called on Wednesday and was told the person handling my case was out of the office and so they'd get them to ring ...

“I rented my mothers house out through them for the ......”

Share on :
Sep 29,2016
Minithumbup
By: 'DavieH'
Sep 29,2016
0 people found
this helpful
I rented my mothers house out through them for the last several years. Always got me good tenants and look after the property, when I have spoken to tenants occasionally they always seem very happy with the support and service received from Belvoir. I am ...
read full review
Comment on agent fees
Good for the service.
Was this helpful? Yes

“I rented my mothers house out through them for the ......”

Share on :
Sep 05,2016
Minithumbup
By: 'DaveH'
Sep 05,2016
0 people found
this helpful
I rented my mothers house out through them for the last several years. Always got me good tenants and look after the property, when I have spoken to tenants occasionally they always seem very happy with the support and service received from Belvoir. I am ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Have been with Belvoir Lettings Dundee for several years and ......”

Share on :
Jul 29,2016
Minithumbup
By: 'Susanne'
Jul 29,2016
0 people found
this helpful
Have been with Belvoir Lettings Dundee for several years and have always had a great service and good tenants. Have had no issues at all and have found the staff to be really helpful and professional. Am impressed with the fact that they always keep ...
read full review
Comment on agent fees
Belvoir Dundee always provide a great service and work for their fee.
Was this helpful? Yes

“I cant comment on the other reviews but we have ......”

Share on :
Jul 24,2016
Minithumbup
By: 'Really'
Jul 24,2016
1 people found
this helpful
I cant comment on the other reviews but we have let two properties off them over the last 3 years and have had a very positive experience. Yes there are occasional glitches in the properties but the guys in the office always address them as quickly ...
read full review
Comment on agent fees
No fees
Was this helpful? Yes

“Where do I begin! The flat we rented from Belvoir ......”

Share on :
Jun 19,2014
Minithumbdown
By: 'Baird112'
Jun 19,2014
11 people found
this helpful
Where do I begin! The flat we rented from Belvoir was in an unclean condition when we arrived last August and we have just been charged a £130 cleaning fee for dirt, the vast majority of which was already there to begin with. All we could ...
read full review
Was this helpful? Yes

“Great agents helped me all the way through looking for ......”

Share on :
Nov 18,2011
Minithumbup
By: 'driverdude'
Nov 18,2011
3 people found
this helpful
Great agents helped me all the way through looking for a property, any repairs done quickly and when I wanted to decorate they made sure it was OK with the landlord....
read full review
Was this helpful? Yes

“The list of their problems is endless....”

Share on :
Nov 23,2010
Minithumbdown
By: 'jenny'
Nov 23,2010
4 people found
this helpful
The list of their problems is endless....
read full review
Was this helpful? Yes
By: d_a_m_o_n
Mar 20, 2011
View all comments (1)
Could you be more specific. Leaving negative feedback that isn't substantiated isn't really fair. ...

“Most horrendous company I have come across. Lived here for 6 ......”

Share on :
Oct 28,2010
Minithumbdown
By: 'Anon6'
Oct 28,2010
5 people found
this helpful
Most horrendous company I have come across. Lived here for 6 months, all furniture was broken, asked numerous times to have it fixed, were only told we would not be charged for it, not when it would be repaired. Windows broken in stairwell, "secure entrance" broken ...
read full review
Was this helpful? Yes

“Some of them are very rude and lack any kind ......”

Share on :
May 24,2010
Minithumbdown
By: 'user'
May 24,2010
7 people found
this helpful
Some of them are very rude and lack any kind of people skills. Responds very poorly to tenants standing up for themselves-everyone I know says they are absolutely useless and I'd have to agree with them. Be warned-they are ruthless and treat you like they ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Fully compliant and documented complaints procedure as per The Property Ombudsman and Letting Agent Registration Scotland. Copy available from our web site https://www.belvoir.co.uk/offices/dundee or from our office.
Last updated at 9:34 AM 18/10/2019 by heather heather

Awards won by Belvoir, Dundee DD1 3JA



Find the Best Agent to
Sell or Rent Your Home