“Dear current and future tenants here is a plea for ......”
1 Star Review
Apr 24,2017
By:
'disgruntled'
Apr 24,2017
Branch: Stoke on Trent, 459 Hartshill Road
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: ST9
Branch: Stoke on Trent, 459 Hartshill Road
Lettings (as a Tenant)
Rent PCM: £650
Postcode: ST9
5
people found
this helpful
Dear current and future tenants
here is a plea for you to avoid Leaders agency.
* please read on....
"All our staff live in the local area, meaning they remain in touch with all the latest developments in the property market and are able to advise you accordingly.
The branch works with all the latest industry legislation and guidelines in mind, so you can have complete confidence in its operations.
Most importantly of all, you can be assured of a warm and friendly welcome from our team upon visiting the branch and advice you can trust relating to all aspects of the property market."
firstly, local staff??? a lie, the branch manager lives in Cheshire.. he told me himself! he dosent advise accordingly as he is never in the office nor does he respond to any form of communication. the office staff are just as good at fobbing you off and ignoring you.
second, complete confidence in operations??? on what planet?? they dont respond to emails or calls... from june 2016 to january 2017 we complained about the mould within the property affecting our health... from july 2016 to march 2017 we had no working gas fire, this appliance was never isolated and had a live gas feed to it endangering my family, and unable to use the appliance throughout winter months ( even when it was 'repaired' it didn't work )
third, a warm and friendly welcome may happen... but it doesn't continue. these people are not interested in the welfare of a tenant... just the tenants money every month.
fourth, getting your deposit back is like bleeding blood from a stone... a deposit should be returned within 10 days of the keys being given back.... no deposit has been returned and its day 15.
never in my life have i had to endure such a disgusting environment, total lack of communication or professionalism. DO NOT USE THIS COMPANY IF YOU WANT TO RENT A HOME. i have pictures of what we lived in...
i urge anyone who has had dealings with this company to launch an official complaint with them if you have a problem. if you are not happy with the outcome approach the property ombudsman to take on your case. the more people who fight companies like this, the better a place we create for those future tenants.
Comment on agent fees
awful
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