“I have been dealing with both Lilly Diep and Andy ......”
4 Star Review
Apr 22,2017
By:
'SD'
Apr 22,2017
Branch: London, 35a St Georges Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE1
Branch: London, 35a St Georges Road
Lettings (as a Tenant)
Postcode: SE1
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people found
this helpful
I have been dealing with both Lilly Diep and Andy Li during my move into my studio flat.
There were a lot of teething problems when I moved in, and at first the agents I was dealing with did push back a bit on certain issues I had, which I found slightly unprofessional and frustrating given how stressful and unsettling moving to a new place can be, even before extra issues that arise.
However, we did end up agreeing on resolutions to my issues and I was pleased at the prompt way they were then dealt with, given they were pretty significant issues such as the shower not working and there being no central heating in the flat!
I also had an issue with an ants nest in the kitchen and, again, this was promptly dealt with.
I feel confident that if I have any further issues I can contact the agents and they will be dealt with in a timely matter.
Comment on agent fees
I was shocked at the fees which were in excess of £400 when added up. I have never paid this much for agency fees in London. As a result, I did feel I had the right to expect a top rate service and quick and professional dealings with any issues that arose or arise going forward.
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