We had a major property accident occur when we were 11000 miles away and could do nothing our selves because of the distance and 12 hour time difference. Elaine took over the whole project: from informing us, our insurers, dealing with them, the local water company,calling outside expertise to cost the the repairs, deal with the local authority and neighbours who were effected. Finally she called in surveyors for an independent assessment at no charge to us. WE cannot ask for better service or greater support. This personal commitment in our view was way above our expectations of a \'normal\' letting agent swervice.